Electricity retail

Should collections departments be considering a ‘digital first’ approach?

Leveraging digital intelligence by combining talent and technology

Utility companies are facing increasing scrutiny from regulators over their operational resilience and customer service.

SSE and Npower retail merger delayed

SSE and Npower have decided to enter into negotiations on adjusting the terms of the planned merger, blaming regulatory interventions such as the price cap.

Chief executive’s view: Matthew Wright, UK managing director, Ørsted

Climate change is one of the most profound challenges of our time. A decade on

Smart meters are not just about saving money

Over the past 12 months, smart meters have come in for increasing criticism. While various

Ofgem gives green light to SoLR licence condition changes

Between a Roc and a hard place: Letter from the Editor

This past week has been no exception, with no fewer than three “whammies” threatening to

Roundtable: Optimising customer journeys in energy retail

Scottish Power offers ‘UK-first’ end-to-end green EV package

Industry voices react to Ofgem price cap announcement

There has been a mixed reaction to the final level of Ofgem's incoming energy price cap.

Ofgem confirms level of price cap

Ofgem has today (6 November) set the final level of the incoming energy price cap at £1,137, which is just £1 higher than the proposed amount.

Household energy debt up by a quarter over the last year

Three million households collectively owe nearly £400 million to their energy supplier at the start of autumn.

Customer support should be targeted at the most vulnerable customer groups

Ofgem outlines ‘lessons’ from advanced meter rollout probes

The regulator’s head of metering and market operations, consumers and markets, Jacqui Russell has considered what can be learned from previous investigations.

Electric wheels and energy deals