Electricity retail

After After Diversity

Ofgem proposes additional bad debt allowance in PPM cap

My family experiences shape diversity approach at Ofgem

Uptick in wholesale energy prices pushes up cap forecasts

Utilita backs clustered heat pump installations to drive down costs

Half of Brits want fixed deal certainty

SMS to develop bespoke smart tariff ‘engine’

No sign switching will return to historic levels any time soon

The number of customers switching electricity supplier has dipped for the first time this year. Following four consecutive months of growth, May saw the first recorded drop in customers switching supplier in 2023. In total, Energy UK figures reveal 150,852 consumers switched to a new supplier in May, down considerably on the 197,620 switches recorded in April.

EDF implements AI-powered customer service platform

EDF is the latest retailer to put its trust in artificial intelligence (AI) to boost its customer service offerings. The energy company has announced that it will be implementing the Dynatrace platform to support its customer-facing services, including billing and account queries, meter reading submissions and online customer support engagements.

Demand Flexibility Service adjusted to prevent gaming

Utility Warehouse launches cheapest fixed tariff

Call for energy ‘help to repay’ scheme for 5.5m Brits in debt

Caution urged as fixed deals return to ‘volatile market’

Customers need targeted support, not blunt tools

Outfox the Market’s ban on new customers lifted