Electricity retail

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Suppliers put on notice over prepayment remote switching

Suppliers put on notice over prepayment remote switching

Ofgem has written to energy suppliers to raise concerns over the remote switching of smart meters to prepayment mode and remind them of their licence obligations. In an open letter to the industry, the regulator’s director of retail Neil Lawrence said he had recently been made of “serious failings” concerning the treatment of vulnerable smart meters customers and warned it “will not hesitate to take further action if we continue to see these unacceptable practices continue.” 

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