Electricity retail

Latest

EDF moots common standards for customer service staff

EDF Energy has raised the possibility of introducing a common set of standards relating to the pay of customer service staff, in recognition of the increasing complex responsibilities frontline workers are expected to juggle.

2 years ago

Kwarteng uneasy over extending windfall tax to low-carbon generators

2 years ago

Brearley: Price cap on track to rise to £2,800 in October

2 years ago

Ofgem obtains court injunction against supplier

3 years ago

Time to look beyond the price cap

3 years ago

Windfall tax is not ‘off the table’, says Sunak

3 years ago

Octopus’ Kraken platform expands into water

3 years ago

April sees record low number of energy switches started

3 years ago

Quarterly cap ‘opens the door’ to large winter price hikes

3 years ago

Market stabilisation charge strengthened

3 years ago

Ofgem opts to move to quarterly price cap

3 years ago

Gas crisis has ‘fundamentally changed’ economics of energy

3 years ago

Price cap forecast to remain above £2,200 until winter 2023

3 years ago

‘Reactive’ Ofgem was ‘slow’ to address retail risks

3 years ago

DCC passes 20m smart meter milestone

3 years ago

Energy suppliers grilled on direct debit practices

3 years ago

Ofgem redistributes £384,000 of recovered RO payments

3 years ago

Major disparity in fuel poverty across English regions

3 years ago

Only 10% of customers intend to ask supplier for owed credit balances

3 years ago

‘Continued strain’ of price cap takes toll on Scottish Power profits

Scottish Power's retail arm has recorded a £12 million loss for the first quarter of 2022, with the company citing the price cap methodology as causing a strain on earnings. The company, which at the end of March served 4.8 million customers, said earnings before interest, taxes, depreciation and amortisation (EBITDA) fell by £118 million, or 111.5% year-on-year.

3 years ago