Electricity retail

Energy retail: a way forward?

Which? names first ‘Eco Providers’ for energy

The Napoleonic Warning

In his latest piece for Utility Week Matthew Vickers, chief executive and chief ombudsman, Ombudsman Services, talks about how consumer trust is as important as the physical infrastructure needed to decarbonise and reach net zero. Vickers argues the sector needs to rethink the retail interface and build it around trust.

Ofgem accused of bringing energy market ‘to its knees’

Innovation for the masses?

Serving up net zero

Number of PSR services offered ‘out of step’ with need

Shell becomes supplier of last resort for GoTo Energy customers

Elexon to expel another supplier from BSC

WPD sees surge in domestic flexibility in latest tender

Shell Energy takes on Pure Planet’s customers

Top ranked energy supplier ceases trading

An energy supplier highly rated for its customer service has become the 16th retailer to enter the supplier of last resort (SoLR) process so far this year. GoTo Energy, which served 22,000 domestic customers, was recently ranked number one in the latest Citizens Advice star ratings table, receiving a total rating of 4.25 out of 5.

Profitability versus affordability – time for an energy reset

Small ships in a turbulent sea: The viability of assetless electricity retailers

Call for temporary VAT cut to mitigate rising energy bills

The Energy and Utilities Alliance has implored the government to temporarily remove VAT on energy to provide relief to consumers facing soaring bills. The trade association for manufacturers of heating equipment acknowledged that it is not a “perfect solution” but said it is only way to head off a “catastrophe” this winter.