Electricity retail

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Customer service satisfaction dips to all-time low

Customer service satisfaction dips to all-time low

Overall satisfaction with customer service has dipped to an all-time low for the energy sector, research from Ofgem has revealed. The regulator’s quarterly consumer perception of the energy market survey has polled thousands of customers each quarter since Q4 2018.

3 years ago

Getting smart about EVs

3 years ago

Shifting policy costs off power bills would boost price signals

3 years ago

On the Move: Thames creates renewables division; ex-Ovo MD joins Rebel

3 years ago

Switching hits four-year low

3 years ago

Creating a fourth payment option for energy suppliers

3 years ago

Carbon MOTs could help solve domestic heat decarbonisation

3 years ago

Covid financial impact ‘may take years’ to feed through

3 years ago

Just 17% of tariffs available to smart meter customers

3 years ago

So Energy unveils solar storage solution

3 years ago

Changes to network fees will slash value of V2G charging

3 years ago

Government extends smart meter obligation

3 years ago

Ofgem pauses update to household consumption values

3 years ago

Guaranteeing 24/7 clean power

3 years ago

‘Only a matter of time’ before loyalty penalty ban in energy

3 years ago

Term ‘decarbonisation’ best avoided in public debate

3 years ago

Emergent Energy admitted to regulatory sandbox to trial green microgrids

3 years ago

DCC sees 12 millionth smart meter added to network

3 years ago

Remaking energy retail

3 years ago

Centrica calls for hybrid heating fund

3 years ago

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