Electricity retail

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Sibling rivalry: How Octopus differentiates its white labels

Although both are white labels of Octopus, M&S and Co-Op Energy manage to outperform their parent company on customer service rankings. Utility Week asked Octopus Energy’s Rebecca Dibb-Simkin why this is, and what approach the company has taken to integrating two household brands into a disruptor model.

5 years ago

Good Energy appoints new CEO

Good Energy has announced the appointment of Nigel Pocklington, former chief commercial officer of Moneysupermarket Group, as its new chief executive. The disruptor brand announced in February that its founder and chief executive Juliet Davenport was to step down after 20 years.

5 years ago

Fighting an invisible enemy: consumer debt and utilities

5 years ago

Webinar: Transforming CX in utilities – personalisation at speed 

Date: 22/04/2021 11:00 am

New RO mutualisation arrangements come into force

New arrangements to link the renewables obligation (RO) mutualisation threshold to the annual cost of the scheme have come into effect. Mutualisation has long been a source of contention in the energy sector, with compliant suppliers obliged to pick up the shortfall when others do not pay. BEIS is also considering whether changes need to be made to the way the mutualisation amount is calculated.

5 years ago

So Energy falls out of Citizens Advice top 10

5 years ago

Half of Brits confused over green tariffs

5 years ago

‘We’re seeing a new normal for business energy consumption’

Yu Group chief executive Bobby Kalar has said he is not worried at the prospect of reduced energy consumption from business consumers, adding that the company is focusing on growth to mitigate this. Kalar was speaking to Utility Week following the publication of his company’s financial results which revealed the impact Covid has had on the business.

5 years ago

Four suppliers fined after overcharging customers

5 years ago

New energy models could unlock extra £21bn a year by 2050

A new report exploring what net zero could mean for the energy sector has identified five core business models to harness £21 billion it believes is set to be unlocked annually by 2050. The Utility 2050 project, a partnership of energy professionals, financiers and academics, concludes there needs to be a “deeper rethink” of the business models that make up the energy market and the regulation which supports them.

5 years ago

Shell launches BEIS-backed smart domestic heating trial

Shell Energy Retail has launched a trial exploring the effect smart thermostats, combined with energy usage insights, have on consumer behaviour.  The trial, which has been awarded £300,000 from the government-led Smart Energy Savings Innovations Competition, will see 600 Shell customers using a device that allows them to control their heating and hot water through their smart phone.

5 years ago

Octopus Energy takes on £3.4bn renewables portfolio 

Octopus Energy Group has added £3.4 billion worth of renewable energy projects to its portfolio with the acquisition of sister company Octopus Renewables. From June the large retailer will manage Octopus Renewables’ European portfolio of more than 300 green assets under new business arm Octopus Energy Generation. Chris Hulatt, co-founder of Octopus Group, the parent company of both businesses, said he hoped the move would unlock a “multitude of new investment opportunities”.

5 years ago

Home upgrade issues ‘could derail heat decarbonisation’

5 years ago

‘Nanny Ofgem is missing the bigger picture’

Ofgem’s proposal to make energy suppliers repay surplus credit balances has received mixed reactions. Is the regulator cracking down on unsustainable business models or choosing short-term wins over a permanent fix for a broken market? Adam John asks what this latest crackdown says about the nature of regulation in energy retail.

5 years ago

Bulb to install 30,000 free smart thermostats

5 years ago

Building customer relationships is all about establishing trust

5 years ago

Help is at hand for customers nearing ‘debt time-bomb’

5 years ago

On the Move: Ex-Tonik boss to head up Ovo Drive

Ovo Energy has launched a new dedicated electric vehicle (EV) division and has appointed the co-founder of former disruptor brand Tonik Energy as its managing director. Utility Week takes a look at this and other appointments from across the sector.

5 years ago

Octopus installs GB’s 7 millionth SMETS2 smart meter

5 years ago

Centrica snaps up Nabuh Energy

5 years ago

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