Electricity retail

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Cold homes death toll reveals grim cost of fuel poverty

National Energy Action is warning of the increased risk posed by cold homes this winter, after new ONS figures show this as the cause of 8,500 deaths last year. The charity has issued the warning on Fuel Poverty Awareness Day, in which it was revealed that there were 28,300 excess winter deaths in total last year.

5 years ago

Utilita hits back at ‘grossly unfair’ Ofgem over potential final order

5 years ago

New licence conditions to take effect in new year

New licence conditions designed to improve customer service standards and decrease the likelihood of supplier failure will be introduced in the new year, Ofgem has revealed. In a decision document Ofgem outlined a series of measures as part of its ongoing supplier licence review.

5 years ago

Smart meter installs rebounded in Q3

5 years ago

More than 6 million SMETS2 smart meters installed on network

5 years ago

Lockdown makes case for stronger SME protections

SME businesses were more likely than their smaller counterparts to have had an energy or telecoms complaint that they needed help with during lockdown, new research has revealed. Ombudsman Services, which handles complaints in both the energy and telecoms sectors, says the findings from its survey make the case for stronger protections, arguing that giving SMEs with unresolved complaints access to redress will boost the post-Covid recovery by helping them to survive.

5 years ago

Scrapping big six label ‘shows competition has worked’

Ofgem’s decision to adopt a new classification of domestic suppliers by market share reflects how the market has changed in recent years, industry experts have said. Utility Week gauges reaction to the move, including from former Npower boss, Paul Massara.

5 years ago

On the move: Bulb appoints CFO; Octopus Energy Germany announces CEO

In our latest industry appointment round-up Bulb poaches another EasyJet executive to bolster its senior team, while Octopus Energy has appointed a chief executive to launch its German division. Meanwhile, the Offshore Wind Industry Council has announced the appointment of a new co-chair.

5 years ago

New initiative helps consumers verify energy sources hourly

An initiative has been launched to deliver hourly certificates to verify exactly where consumers’ energy comes from, helping them to understand their carbon emissions in real time. EnergyTag is made up of more than 60 companies including Ovo Energy, Microsoft and Google. Its council and advisory board are working together to define a set of guidelines that will form the basis of a market for energy certificates with a timestamp of one hour or less.

5 years ago

Smart meters could help identify health issues among vulnerable

5 years ago

BEIS to propose raising mutualisation threshold

5 years ago

Delivering ‘PHD level customer service’ in the energy sector

5 years ago

Offline billpayers hit with £500 premium

Digitally excluded households face an energy market premium of up to £485, National Energy Action (NEA) has estimated. The charity revealed the figure to Utility Week in response to a Citizens Advice report which urged the sector to ensure that going forward information and customer support is not solely provided online and that people can still access help and advice in a variety of non-digital formats.

5 years ago

Social Energy expands into Australia with solar offering

5 years ago

Elexon returns £1.5m of cost savings to industry

5 years ago

Suppliers allowed to submit own electricity settlement estimates into 2021

5 years ago

Deferral of new social reporting questions ‘could create blind spot’

Fuel poverty charity National Energy Action has raised concerns following Ofgem’s decision to defer the introduction of new questions and categories regarding social obligations reporting by a year. Licence conditions stipulate that suppliers must submit data to the regulator quarterly and annually on a variety of areas, including debt levels, disconnection rates, prepayment meters, smart meters, payment methods used by customers and help for vulnerable customers.

5 years ago

Suppliers failing to meet Renewables Obligation should be ‘starved of cash’

5 years ago

October saw highest switching rate since April 2019

5 years ago

Ofgem confirms mutualisation for third consecutive year

5 years ago

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