Electricity retail

Latest

iSupply pays out after blocking almost 23,000 switches

iSupply Energy is to pay more than half a million pounds in redress after almost 23,000 of its customers were blocked from switching over an eight-year period. The company is in the process of being wound down after EDF Energy acquired its more than 190,000 customer accounts from the Swedish state-owned utility Vattenfall in March this year.

5 years ago

Ofgem postpones state of the market report

Energy regulator Ofgem says it is postponing the publication of its annual State of the Market report for this year due to the pandemic. In an announcement, the regulator said it has had to reprioritise its work load due to Covid-19.

5 years ago

London Power renews push to attract more customers

London Power says it hopes its “renewed communication push” will attract more customers this autumn, after signing up fewer than 4,000 in its first nine months of operating. In July the Greater London Authority said due to the pandemic it was scaling back its marketing plans for the supplier, which is powered by Octopus Energy.

5 years ago

Expert View: Supporting vulnerable customers through new payment options

5 years ago

Expert View: How open banking can improve the customer experience for utility payments

5 years ago

Government extends price cap

5 years ago

Consumers may be more willing to buy locally with multiple energy suppliers

5 years ago

Switching sees sharp year-on-year decrease in September

Switching saw an almost 20 per cent decrease last month compared to September 2019, the latest figures from Energy UK show - the worst performance since the country came out of lockdown.

5 years ago

New energy license conditions to protect struggling customers

5 years ago

Legacy of lockdown for customer experience

There’s no “new normal” yet for customer behaviours or engagement trends following lockdown-induced transformations on both fronts. The limbo is keeping customer experience leaders in the utilities sector on their toes, Jane Gray reports.

5 years ago

Citizens Advice calls for ‘essential services taskforce’

Citizens Advice is pushing for the creation of an ‘essential services taskforce’ to simplify and improve the support received by vulnerable customers. In its ‘Getting support to those who need it’ report the consumer charity outlines a number of challenges faced by vulnerable customers, namely the complicated process of supplying multiple service providers with their relevant data.

5 years ago

Smart meter installs increase year-on-year for first time since lockdown

5 years ago

Relief for local energy suppliers ‘risks distorting market’

Reforming the electricity generation licensing system to make it easier to set up grassroots suppliers could have “unintended consequences” and ultimately end up costing consumers more, energy minister Kwasi Kwarteng has warned.

5 years ago

Consumer trust ‘is essential to energy transition’

Building consumer trust in the energy sector, as well as using technology to drive forward change, will be key components of the energy transition, industry observers have stressed. Speaking during a panel discussion at the annual Energy UK conference, industry leaders discussed the future of energy retail markets following the pandemic.

5 years ago

Closures forecast to tighten power supplies over winter

5 years ago

Are we sleepwalking into a two-tier energy market?

Today’s energy customers have a plethora of choice in energy tariffs and access to green technologies. Yet concerns have been raised about the prospect of some consumers being left behind, and a two-tier market emerging in which tech-savvy prosumers benefit from a smarter system while poorer customers miss out. Adam John reports.

5 years ago

Warm Home Discount to be extended by one year

5 years ago

British Gas Business signs green power deal with Lotus

British Gas Business has signed a green power deal with Lotus which will provide the capability for the car manufacturer to develop its own renewable assets. Centrica agreed an electric vehicle (EV) strategy with Lotus earlier this year, creating a platform which will integrate EVs into home energy services.

5 years ago

Scottish Power takes on Tonik Energy customers

Scottish Power has been appointed by Ofgem to take on the 130,000 domestic customers of failed power supplier Tonik Energy. Utility Week previously revealed that Scottish Power was in contention for Tonik’s customers.

5 years ago

Covid should ‘supercharge’ smart PPM rollout

5 years ago