Electricity retail

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Customer Centric: Zebra Power

In the latest in our Customer Centric interview series Adam John speaks to Mark Royle, co-founder and chief executive of Manchester-based Zebra Power. From ensuring a swift response to enquiries to making every effort to retain its young workforce, Royle tells Utility Week about the secrets to their success.

5 years ago

Octopus adds Engenie to EV billing network

5 years ago

Moody’s takes dim view of Direct Energy sale by Centrica

Moody’s has changed its ratings outlook for Centrica from stable to negative, following the British Gas owner’s decision to sell its North American retail business. The ratings agency said the reduction in diversification and scale will leave the group with more risk.

5 years ago

Ofgem to strengthen protections for microbusinesses

Ofgem has unveiled a series of measures designed to protect millions of microbusiness customers from “unscrupulous” energy brokers, as well as enabling smoother switching. The announcement follows Ofgem’s review of the microbusiness energy market which it started last year.

5 years ago

Charities awarded £2.9m of energy redress funding

5 years ago

Centrica deal ‘undervalues North American business’

Centrica’s deal to sell Direct Energy “undervalues” the North American business, a City analyst has told Utility Week. The British Gas owner has recently revealed it has struck a deal with US-based NRG Energy to sell its North American retailer for $3.625 billion (£2.85 billion).

5 years ago

Good Energy to launch heat pump tariff

5 years ago

Centrica sells North American business to focus on UK

Centrica has agreed to sell its North American subsidiary Direct Energy as part of a move to focus on the company’s core UK and Ireland activities. In its first half results for 2020, the company said Covid-19, coupled with low commodity prices, has had a “significant impact” on financial performance.

5 years ago

E refunds customers after blocking switches

E (Gas and Electricity) incorrectly blocked 361 prepayment customers who had received discretionary credit from switching to another supplier, resulting in a compliance case with Ofgem. The energy regulator has since closed the case after E took action.

5 years ago

Ovo strikes first international partnership

Ovo has signed a deal to allow its Kaluza platform to be adopted by the energy retail arm of Italian oil giant Eni, starting in France. The Kaluza platform currently powers Ovo Energy’s retail systems in the UK and was designed to integrate smart home devices.

5 years ago

SPEN allowed to access smart meter data

5 years ago

Proposal to put tighter cap on balancing costs fast-tracked by regulator

5 years ago

Ofgem proposes ‘geographic licences’ to support innovation

5 years ago

Customer Centric: Igloo Energy

5 years ago

Ofgem introduces modification to support customer registration bans

Ofgem is introducing a modification to the Master Registration Agreement (MRA), preventing electricity distributors from registering new customers after a supplier has been issued a customer ban. In a letter to stakeholders. The new modification will be implemented on 22 July.

5 years ago

Unions slam Centrica over contract negotiations

5 years ago

Shell launches solar storage tariff

5 years ago

Ofgem investigates non-domestic suppliers over billing concerns

Ofgem has revealed it has launched an investigation into both United Gas and Power and Shell-owned Hudson Energy Supply. The energy regulator says the investigation seeks to clarify whether non-domestic supplier United breached rules around billing, meter reading and communications.

5 years ago

Research warns 200,000 households to slip into fuel poverty

5 years ago

Smart meter rollout shows signs of recovery

5 years ago