Electricity retail

Will we ever see another council-backed energy supplier?

Going beyond the buzzwords: Fostering a culture of mental health awareness

Shifting behaviour could reduce CO2 emissions post-lockdown

Changes to daily household routines as a result of lockdown could have a long-term positive impact on carbon emissions, data from EDF has revealed. While historically additional energy demand has been created at peak times, typically between 4-7pm, the lockdown has meant that demand has smoothed throughout the day.

Network payment holiday risks creating ‘zombie energy suppliers’

Talks are believed to be underway between Ofgem and energy suppliers over the possibility of suspending network charges for three months. However, Neil Cornelius, managing director at global consulting firm Berkeley Research Group, warned such plans could risk retailers building up additional debts.

Ovo redundancies: Sector must rally around workforce

April slowdown sees annual switching figures fall behind 2019

The latest electricity switching figures from Energy UK confirm a slump in April – the first full month of the coronavirus lockdown – with just under half a million customers changing supplier.

Pure Planet unveils new tariffs

Utility Week lockdown poll reveals customer satisfaction issues

EDF looks ahead to a post-pandemic future

Philippe Commaret, EDF’s retail managing director, talks to Utility Week about how the lockdown has impacted the company's strategy and its relationship with both its customers and its workforce.

Green Star Energy to pay £750,000 following licence breaches

Green Star Energy is to compensate more than 7,000 customers after failing to issue them with the terms of their supply contract within a reasonable time. The supplier is now in the process of paying compensation of £30 to each affected customer in recognition of poor service and the fact that these customers did not receive welcome packs.

Ovo Energy allowed to recoup partial costs of taking on Brilliant Energy customers

Keeping Us Connected: EDF’s telephony team provides vital support

Smart meter installations see 95% drop during lockdown

April switching lowest since 2016

The power grid in lockdown: A glimpse of the future