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Coronavirus: Ofgem offers regulatory flexibility to networks and suppliers

Coronavirus: Ofgem offers regulatory flexibility to networks and suppliers

Ofgem has written to energy networks and suppliers to offer flexibility in their application of regulations during the coronavirus lockdown. In two open letters – one to each of the sectors – Ofgem chief executive Jonathan Brearley outlined the types of works and services they should seek to prioritise during the crisis but said it would be up to individual companies to formulate their responses.

5 years ago

Impact of coronavirus sees challenger lower tariff

Igloo Energy has announced a 30 per cent cut to its gas prices as coronavirus continues to impact global wholesale prices. However, industry observers do not expect other suppliers to follow suit.

5 years ago

British Gas furloughs 3,800 staff

5 years ago

Coronavirus: Drastic action needed to prevent charging spikes

5 years ago

Ovo unveils £50m hardship scheme

Ovo Energy has unveiled a series of measures to extend credit and temporary payment reductions to its most vulnerable customers. The supplier added it was working with other retailers and Ofgem to find a solution to longer-term financial hardship. Meanwhile Thames Water has revealed it is working with more than 170 care homes and hospitals across its region to bolster resilience plans during the coronavirus pandemic.

5 years ago

Ombudsman gives suppliers more complaint handling time

Utility Week has seen a letter from Energy Ombudsman chief executive Matthew Vickers advising energy suppliers on new complaints handling measures, which will allow them an additional month to submit evidence. Going forward the service will also prioritise the most urgent cases.

5 years ago

Eon furloughs 4,000 staff

5 years ago

Vickers: ‘Challenging’ for government to offer support direct to suppliers

Matthew Vickers, chief executive of the Energy Ombudsman, has said any government intervention in the energy supply market would be better directed at consumers rather than the retailers themselves. However, another industry expert took a differing view while stressing that suppliers would simply have to accept a dip in revenue from business customers.

5 years ago

Citizens Advice sees huge spike in searches for PPM help

5 years ago

Ovo Energy furloughs 3,400 staff

5 years ago

Ofgem delays changes to residual transmission charges

5 years ago

Coronavirus: Credit cover reduced to reflect falling electricity prices

5 years ago

Centrica to cut 2020 expenditure by £400m

5 years ago

Coronavirus: Business suppliers forced to overbuy energy during lockdown

5 years ago

Energy suppliers responsible for thousands of nuisance calls

A freedom of information request has revealed the extent of nuisance communications by energy suppliers. Communications company Quadient warned that with more consumers will now be trapped at home due to the coronavirus pandemic, there is a huge obligation for companies to act responsibly.

5 years ago

Suppliers to lobby BEIS over fears of ‘debt contagion’

5 years ago

Coronavirus: BSC checks relaxed to reduce burden on code signatories

The Performance Assurance Board for the Balancing and Settlement Code has decided to amend its compliance checks in response to the Coronavirus pandemic. The code administrator Elexon has also addressed concerns over the accuracy of the customer profiles used to estimate electricity demand, saying it is still assessing the impact of the lockdown on behaviour but does not believe any changes should be made at the moment.

5 years ago

Ofgem in talks with industry over ‘deprioritising’

5 years ago

Robin Hood needs to ‘get a grip’ following £23m loss

The supplier is currently undergoing a review which will consider "all options" for the company going forward. One industry insider described the situation as an "absolute travesty".

5 years ago

Autoswitching – what’s not to like?

5 years ago

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