Electricity retail

‘Reckless’ Ovo displayed ‘poor attitude’ towards regulation

A report by Ofgem has issued a damning verdict on challenger brand Ovo Energy. The firm was found to be in breach of 10 licence requirements concerning the way it had previously billed its customers. Adam John takes a closer look at what went wrong at the supplier, which has recently been allowed to take on 3.5 million customers from SSE Energy.

Energy UK announces new chief executive

Emma Pinchbeck will begin on a part-time basis in July before taking up the role on a full-time basis in September. She has been deputy chief executive of Renewable UK since 2016.

Utility Warehouse to pay £650,000 after customers overcharged

Utility Warehouse overcharged warm home discount customers above the correct level of the price cap. Ofgem said the supplier quickly 'self-reported' the issue.

Ofgem fines Ovo after thousands of customers incorrectly billed

Ovo Energy has agreed to pay almost £9 million into the regulator's voluntary redress fund after over legacy communications and billing issues.

Yu Group confident it has ‘weathered the storm’

Ovo Energy makes three senior appointments

Ovo has appointed a new chief operating officer, chief finance officer and chief people officer for its retail business. The company made the appointments following the completion of the £500 million deal to acquire SSE's retail arm.

Challenger brands dominate Which? annual satisfaction survey

Three brands were named as Which? recommended providers this year. More than 8,000 people were asked to rate their supplier on a number of criteria including value for money, customer service, bill accuracy and digital tools.

Poor address data comes with a hefty price tag

A disruptor with scale – Greg Jackson and the journey of Octopus Energy

Government ‘will struggle to remove price cap’

The Energy Ombudsman told Utility Week's Customer Summit that now consumers have become accustomed to the price cap, it will be difficult to remove. Ofgem director Anthony Pygram was also speaking at the event and said the Conservative manifesto was not very clear on the next steps for the cap.

Consumers unsure how habits affect energy bills

Bulb insists £129m loss is ‘part of plan’ as company focuses on growth

Bulb Energy saw customer numbers almost double in its most recent financial year, to reach 1.6 million, with revenue growing fivefold. The company said a loss of £129 million was to be expected as it targeted ambitious growth, with an ultimate aim to reach 100 million customers worldwide.

Eon extends renewable energy offering to small businesses

Eon already supplies 100 per cent renewable-backed electricity to domestic customers. It now aims to get 100,000 small businesses to sign up in the next 12 months.

‘No end in sight’ for Octopus acquisitions

Octopus Energy founder Greg Jackson tells Utility Week that the group's appetite for expansion remains undiminished, following the acquisition of 70,000 customers from Engie. The move sees Engie exit the domestic market in the UK, with a plan to focus on businesses and councils going forward.

So Energy signs three-year energy trading deal with Axpo