Electricity retail

Nabuh Energy slapped with provisional order over unpaid RO

The challenger energy brand previously gave assurances to Ofgem it would pay by the late payment deadline. It owes almost £900,000 in missed payments.

RWE released from wholesale trading obligation

The return of the capacity market

Free Utility Week webinar: Improving digital experiences for vulnerable customers

Overcoming the challenges of delivering excellent digital services to priority service customers will be the topic of a new Utility Week webinar. We will also present the findings from a data sharing pilot of customers on the Priority Services register in advance of the initiative being rolled out sector wide in 2020.

Tough times ahead for the challenger brands

With seemingly no let up of supplier failures and Ofgem's proposals to introduce more checks on retailers, the energy retail market looks set to become an even tougher environment for the disruptors. Utility Week examines the lie of the land and speaks to industry voices about what looks to be tricky times ahead.

Ofgem rule changes risk penalising ethical suppliers

Juliet Davenport, CEO of Good Energy, shares her views on Ofgem's recent proposals to strengthen the rules for energy suppliers. She argues there is a risk they could unfairly penalise well-run businesses by requiring them to put cash down up front to cover the cost of customer balances and environmental schemes.

Ofgem issues Gnergy with final order over missed RO payment

Pre-winter energy debts drop one third to £267m

Ofgem to tighten rules to prevent self-disconnecting

More than 2.5m SMETS2 smart meters have been installed

EDF takes on Toto Energy’s customers as SoLR

Weekend press round-up: Ofwat ‘politicised’; energy companies owe customers millions

In this week's round-up of stories in the weekend press we see Ofwat accused by industry investors of being politicised as financial backers question if the CMA has the capacity to deal with anticipated appeals; energy suppliers are criticised for holding onto customers' cash to continue trading - Money Supermarket founder highlights energy firms that have gone bust while owing customers; meanwhile the Mail on Sunday offers advice to customers who think they are owed cash back; and is nuclear energy having a lightbulb moment?

Deferred capacity market charges due in November

Ofgem should close the protection ‘gap’ for microbusinesses

A report from Citizens Advice says microbusinesses are more at risk of disconnection than domestic customers. The regulator launched a strategic review into the matter in May 2019.

European Commission has ‘caved’ to industry pressure