Electricity retail

Latest

Considering the impacts of localised energy

At a roundtable event organised by Network in association with National Grid, delegates were invited to consider how localised energy supports the whole energy system.

6 years ago

British Gas granted extension to leave customers on ‘dead’ SVT

Big six supplier British Gas has been granted an extension to a temporary derogation from aspects of its supply licences by Ofgem, meaning the energy giant can keep its SVT off the market.

6 years ago

Customers face ‘£168 loyalty penalty’ as tariffs end

Research by switching service Look After My Bills has found there will be an increase of more than £200 on average as 112 fixed deals come to an end this month,

6 years ago

League table reveals ‘huge gulf’ in customer service

A quarter of energy firms are failing to score even half marks in the latest Citizens Advice customer service league table, published today (25 June).

6 years ago

Almost 500,000 energy customers switch supplier in May

Almost half-a-million energy customers switched supplier last month, bringing the total this year to more

6 years ago

Ofgem to introduce Retail Energy Code in April 2021

6 years ago

Energy customers to ‘pick up £172m bill’ from failed suppliers

The energy supplier failures since January 2018 could see customers pick up a bill for £172 million, according to research by Citizens Advice.

6 years ago

Avro Energy rectifies smart meter rollout breach

6 years ago

British Gas presses ahead with job cuts as challenges grow

British Gas owner, Centrica, has confirmed it plans to cut around 700 management and back office jobs.

6 years ago

Ofgem consults further on network charging reforms

6 years ago

Competition watchdog may get sharper teeth

6 years ago

Unison eyes ‘big six’ for nationalisation to create ‘green army’

Unison has called for the retail arms of the “big six” energy firms to be nationalised to “significantly boost” the UK’s bid to become carbon neutral by 2050.

6 years ago

Renewables and networks safer bets than retailers

6 years ago

Alexa, can you help me engage with my customers?

6 years ago

Ofgem should intervene before suppliers go bust

6 years ago

Interview: Jason Sharpe, director, Social Energy

6 years ago

Shell Energy pays for overcharging price cap customers

6 years ago

Almost half of customers switched supplier in four years

6 years ago

Ofgem publishes draft consumer vulnerability strategy

Ofgem has today (13 June) published its draft consumer vulnerability strategy 2025 which outlines five areas which the energy regulator will focus on.

6 years ago

Ofgem publishes reasons for collective switch trial

6 years ago