Gas retail

Eon pays out £5m over poor customer service

Octopus calls for extended DFS to end coal use

Octopus Energy has called for customer flexibility to be a permanent solution for balancing the energy system and an end to the reliance on back-up coal generators. It comes after Uniper was instructed to fire up two back-up coal-fired power units this week to cope with additional electricity demand during the ongoing heatwave. Octopus claims that making the service available to all 17.3 million UK homes with smart meters would be enough to entirely replace coal as a back-up source of power.

Half-hourly settlement deadline pushed back by more than a year

Weekend press: Hot weather piles pressure on water companies

Smart meters have bigger consumption impact than anticipated

Unspent EBSS money should be used to end standard credit premium

Suppliers face legal action over ‘hidden’ broker fees

Retailers urged to make energy bills clearer

‘Clear case’ for energy suppliers to extend opening hours

Smart meter installation rate must double to hit target

Unpacking the latest price cap announcements

Charity boss says EBSS vouchers don’t work

Targeted support urgently needed following price cap update

Eon announces new CEO

Plummeting wholesale costs see price cap fall by £1,200