Gas retail

Latest

Extent of fuel poverty causing ‘unprecedented capacity challenges’

Organisations supporting vulnerable customers through the energy crisis are facing “unprecedented capacity challenges” due to the volume and complexity of cases, a new report has found. Speaking to Utility Week National Energy Action’s Matthew Copeland said the scale of the impact of the crisis was a shock, including people rationing their use of medical devices

2 years ago

Failure to recycle energy bill support savings would be devasting

2 years ago

Suppliers respond to PPM pressure

2 years ago

Shapps unveils crackdown on forced PPM installations

2 years ago

Ofgem moving ‘way too fast’ on financial resilience

2 years ago

British Gas launches lowest price pledge for heat pumps

2 years ago

Weekend press round-up: Suppliers stop clawing back debts via PPMs

In our latest round-up of the weekend press, suppliers stop clawing back debts from customers on prepayment meters, an energy boss warns high energy bills are here to stay and Anglian Water is fined £500,000 after sewage discharges led to the death of thousands of fish.

2 years ago

Sector cannot be complacent with £2,500 price cap forecast

2 years ago

Charity calls for review of all PPM users

2 years ago

It’s time to stop forcing people onto prepayment meters – here’s why

2 years ago

Suppliers are split on Ofgem’s ringfencing proposals

A schism has emerged in the energy retail sector as companies present wildly different views on Ofgem’s proposals not to require the ringfencing of consumer credit balances, an industry expert has told Utility Week. Citizens Advice’s chief economist said the charity was being approached by suppliers who all have different perspectives on the issue, with no sign of consensus.

2 years ago