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Utilita pays out £830k following Ofgem investigation

Utilita pays out £830k following Ofgem investigation

Utilita has agreed to pay out £830,000 in compensation and redress after an Ofgem investigation raised concerns over how it applies additional support credit to customers. The regulator said its investigation into the retailer suggested it was not taking individual circumstances into consideration when deciding whether or not to provide the credit. It believes more than 25,000 customers were potentially affected, including those with medical issues and those classed as vulnerable.

2 years ago

The time for talk on vulnerability is over

2 years ago

Eon installs 5 millionth smart meter

2 years ago

Retailers to pick up £120m tab for RO shortfall

2 years ago

Cold Weather Payments have ‘lagged behind inflation’

2 years ago

Government forecasts spending just £300k on Cold Weather Payments

2 years ago

Ombudsman launches energy brokers dispute scheme

2 years ago

Energy rebate prompts increase in fuel charity donations

2 years ago

So Energy calls off search for additional funding

2 years ago

Retail CEO: What is the point of Smart Energy GB?

2 years ago

Energy support changes to prompt 87% increase in fuel poverty

2 years ago

Utilita boss: Why does Ofgem think we’re the bad guys?

2 years ago

For a better future, we must learn from the past

2 years ago

October saw switching spike

2 years ago

Charity warns of ‘unsafe’ PPM installations in disabled households

2 years ago

Weekend press round-up: Sunak faces growing pressure over onshore wind

In our latest round-up of the weekend news, prime minister Rishi Sunak faces growing pressure to relax planning restrictions on onshore wind farms in England; Rolls-Royce is reported to be in talks with Ineos to build a mini-nuclear plant to power its chemical refinery in Grangemouth; and the Environment Agency is accused of failing to punish farmers that are polluting rivers.

2 years ago

Ofgem rows back on ring-fencing credit balances

2 years ago

Smart meter rollout hits 30m milestone

2 years ago

Ofgem increases price cap by £730

2 years ago

Energy Bill Relief Scheme should not end with ‘cliff edge’

2 years ago

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