Gas retail

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Energy customer service ratings worst in five years

Energy customer service ratings worst in five years

Customer service standards in the energy sector plummeted in the final quarter of 2021, with even the best performing suppliers scoring less than four out of five stars. Citizens Advice’s latest star ratings table, which covers Q4 2021, shows customer service in the energy sector is the worst it has been on average since 2017.

3 years ago

Returning to the field: The role of face-to-face engagement in an uncertain world

Field sales in Great Britain’s energy market were largely suspended a decade ago following mis-selling scandals but does it still have a valuable role to play? This webinar will explore how retailers can deploy a more positive and progressive approach to face-to-face engagement that acts as a catalyst for growth in an uncertain world.

Date: 28/04/2022 11:00 am

Vince seeks Ecotricity sale for c£300m

3 years ago

Expert view: Supporting Customers in the Cost of Living Crisis

3 years ago

Ofgem strengthens market stabilisation charge

3 years ago

Government simply has to act

3 years ago

Websites crash as energy industry becomes ‘like Ticketmaster’

3 years ago

Citizens Advice reveals record demand ahead of ‘ruinous’ price cap hike

3 years ago

Red-letter day spells disaster for the poorest households

3 years ago

Ofgem orders supplier to provide financial information

3 years ago

Financial innovation framework needed for energy efficiency

3 years ago

Dispute resolution for microbusinesses introduced

3 years ago

One in four SVT customers in the dark about price increases  

3 years ago

Ofgem says supplier failure costs may reach £2.4bn

3 years ago

Gas crisis, price crisis, climate crisis

3 years ago

Helm: Long-term price cap would bring market stability

3 years ago

Weekend press round-up: PM to chair roundtable on boosting UK’s nuclear power

In our latest round-up of the weekend papers Boris Johnson is to chair a meeting on how to increase the UK’s nuclear power output and the North Sea regulator plans to hold the first oil and gas licensing round since 2020. Elsewhere several groups are calling on the chancellor to move environmental levies off household bills and into general taxation to help ease the pain of soaring gas prices.

3 years ago

Households on ‘collision course’ with cost of living crisis

3 years ago

MHHS process faces delays following concerns from suppliers

3 years ago

October price hike expected to leave 14.5m unable to pay bills

3 years ago

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