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Customer service issues at highest level since 2010

Customer service issues at highest level since 2010

The numbers of utility customers experiencing problems with their providers are at their highest level since 2010, new research has revealed. The UK Customer Satisfaction Index (UKCSI), produced by the Institute of Customer Service, ranked the utilities sector as 12th overall with a UKCSI score of 73.5 - up 0.9 points on last year.

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