Gas retail

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Where is the post-Covid wall of debt?

For the past year, the utilities sector has been warned that it faces a tsunami of debt resulting from the pandemic. However, there are emerging reasons to think the reality may not be as dramatic as feared. James Wallin asks whether we can risk reading anything into the green shoots of recovery.

4 years ago

Young people least likely to understand their energy bills

A quarter of 18-24-year-olds struggle to understand their energy bills, new research from Octopus Energy and the National Literacy Trust has revealed. A OnePoll survey of more than 2,500 bill payers looked to explore how well people understood their energy bills and identify ways in which they could be made easier to read.

4 years ago

BEIS: Policy costs on energy bills ‘need to be tackled’

Unequal electricity and gas policy costs and taxes must be tackled in order to encourage consumers to switch to low-carbon heating options, the government’s leading heat policy official has told Utility Week. David Capper also hinted that the government is examining a phase-out date for fossil fuel heating systems

4 years ago

New record for switches to small and medium suppliers

4 years ago

Eon reports improved results following UK restructure

Eon has cited the successful restructure of its UK business as one of the reasons behind its improved overall results in the first quarter of 2021.

4 years ago

Push for growth sees Octopus’ losses mount

4 years ago

Centrica continues to face ‘tough’ trading conditions

4 years ago

Request to Pay – shaking up billing operations

4 years ago

Trustpilot issues cease and desist notice to supplier

4 years ago

Three million households remain in fuel poverty

4 years ago

Large energy suppliers back calls for carbon tax

4 years ago

Poll claims average energy debt fell this winter

4 years ago

WPD spearheads combined approach to local energy planning

A consortium led by Western Power Distribution (WPD) is working to create a combined approach to local energy planning to help local authorities and network companies achieve net zero. The Energy Planning Integrated with Councils (EPIC) project is being trialled in three areas in South West England and will seek to develop an agreed process for identifying and analysing energy plans in relation to the increased uptake of low carbon technologies.

4 years ago

Centrica targets gender parity by 2030

Centrica says attracting female employees is its biggest challenge as an employer, as it revealed plans to align its workforce with the latest census data by 2030. Part of its plans to create a more inclusive workforce include the introduction of a ‘shadow board’ of diverse employees which will “drive continuous improvement”, as well as mandating unconscious bias training for all staff.

4 years ago

Supplier failure now a key concern for consumers

Ofgem’s latest annual survey measuring consumer attitudes has revealed a significant increase in the number of customers who perceive the chance of their new supplier going bust as a main risk of switching. It is now ranked fourth in the list of perceived risks of changing supplier. Adam John delves into the survey results.

4 years ago

Pure Planet edges towards profitability

4 years ago

Eon pays out £680,000 over direct debit error

4 years ago

Ofgem to assess Covid impact on domestic consumption

Ofgem has announced plans to postpone the scheduled update of typical domestic consumption values (TDCVs) for gas and electricity consumers to assess the impact of the pandemic. Since 2013 Ofgem said domestic consumption has been on a “consistent decreasing trend”. However, due to millions of people being forced to work at home, early indications suggest there has been an increase since the first national lockdown in March 2020.

4 years ago

Young people most likely to have rationed energy over winter

More than half of people aged 18 to 34 have rationed their energy usage this winter due to concerns about cost, new research has revealed. A survey of 4,000 people conducted on behalf of Comparethemarket.com found more than two in five (43 per cent) of all households rationed energy during the season.

4 years ago

Good Energy offers free EV charging with ToU tariff

4 years ago