Gas retail

Octopus’ software acquisition will ‘boost I&C capabilities’

Smart meter complaints ‘significantly increased’ in Q4

Consumers more tolerant of poor service in pandemic

Not just for men: Encouraging more women to join a male-dominated sector

How to market a ‘mundane commodity’

Fuel poverty figures underline lack of provision in Budget

Octopus offers batteries to power wifi during smart installs

Suppliers pay out £10m after overcharging 1m customers

Octopus Energy reaches 2m customer milestone

Octopus Energy has awarded a year’s supply of free energy to its 2 millionth customer. Chief executive Greg Jackson talks to Utility Week about the milestone and how he took inspiration from the comic Whizzer & Chips to celebrate it.

Npower shuts down app after data breach

Centrica’s 2045 net zero target shows the ‘tide is turning’

Centrica’s aim to reduce its emissions to net zero by 2045 show the “tide is turning” for energy businesses, an industry observer has said. Alongside the company's latest financial update were plans for the business to achieve net zero emissions five years ahead of the UK’s national target.

Centrica targets net zero by 2045; reports £360m loss

Disabled people ‘forgo meals’ to save energy in pandemic

A charity has revealed the extent of the impact the pandemic has had on people with disabilities, with some forgoing meals in order to save energy. Scope, a disability equality charity, conducted an Opinium survey of more than 1,000 disabled people and has released the results in a report titled Covid-19, energy suppliers and their disabled customers.

Cadent Foundation funds ‘green doctors’ with £3m grant

A grant of £3 million is being awarded by the Cadent Foundation to fund ‘green doctors’, energy efficiency experts who will support fuel poor customers. The grant will support the expansion of community action charity Groundwork's green doctors programme, part of a new three-year strategic partnership with the foundation which is funded by the gas network operator. 

Firms should ‘embed fair treatment’ of vulnerable customers