Gas retail

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Moody’s takes dim view of Direct Energy sale by Centrica

Moody’s has changed its ratings outlook for Centrica from stable to negative, following the British Gas owner’s decision to sell its North American retail business. The ratings agency said the reduction in diversification and scale will leave the group with more risk.

4 years ago

Ofgem to strengthen protections for microbusinesses

Ofgem has unveiled a series of measures designed to protect millions of microbusiness customers from “unscrupulous” energy brokers, as well as enabling smoother switching. The announcement follows Ofgem’s review of the microbusiness energy market which it started last year.

4 years ago

Charities awarded £2.9m of energy redress funding

4 years ago

Centrica deal ‘undervalues North American business’

Centrica’s deal to sell Direct Energy “undervalues” the North American business, a City analyst has told Utility Week. The British Gas owner has recently revealed it has struck a deal with US-based NRG Energy to sell its North American retailer for $3.625 billion (£2.85 billion).

4 years ago

Good Energy to launch heat pump tariff

4 years ago

Centrica sells North American business to focus on UK

Centrica has agreed to sell its North American subsidiary Direct Energy as part of a move to focus on the company’s core UK and Ireland activities. In its first half results for 2020, the company said Covid-19, coupled with low commodity prices, has had a “significant impact” on financial performance.

4 years ago

E refunds customers after blocking switches

E (Gas and Electricity) incorrectly blocked 361 prepayment customers who had received discretionary credit from switching to another supplier, resulting in a compliance case with Ofgem. The energy regulator has since closed the case after E took action.

4 years ago

Ovo strikes first international partnership

Ovo has signed a deal to allow its Kaluza platform to be adopted by the energy retail arm of Italian oil giant Eni, starting in France. The Kaluza platform currently powers Ovo Energy’s retail systems in the UK and was designed to integrate smart home devices.

4 years ago

Ofgem proposes ‘geographic licences’ to support innovation

4 years ago

Customer Centric: Igloo Energy

4 years ago

Unions slam Centrica over contract negotiations

4 years ago

Shell launches solar storage tariff

4 years ago

Ofgem investigates non-domestic suppliers over billing concerns

Ofgem has revealed it has launched an investigation into both United Gas and Power and Shell-owned Hudson Energy Supply. The energy regulator says the investigation seeks to clarify whether non-domestic supplier United breached rules around billing, meter reading and communications.

4 years ago

Research warns 200,000 households to slip into fuel poverty

4 years ago

Smart meter rollout shows signs of recovery

4 years ago

Customer Centric: So Energy

In the wake of the coronavirus pandemic and increasingly high public expectations, best practice in customer service is more crucial than ever. Utility Week kicks off the first in a series of interviews with suppliers ranked highly in customer service league tables, to share their secrets to success. We begin with So Energy, the supplier founded by two former Macquarie traders, which has ranked in the top five of the Citizens Advice star ratings tables for ten straight quarters.

4 years ago

Utilities lag behind other sectors on customer satisfaction

4 years ago

Energy firms join Facebook ad boycott

Several energy retailers have temporarily pulled their advertisements from Facebook as part of a wider international boycott. The social media giant has come under fire recently amid criticism that it does not appropriately tackle hate speech.

4 years ago

DCC says it’s ‘full steam ahead’ for smart meter rollout despite lockdown

4 years ago

Ofgem rejects increase to theft detection targets for domestic gas suppliers

4 years ago

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