Gas retail

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Centrica makes O’Shea permanent CEO

Centrica has confirmed Chris O’Shea as its permanent chief executive - less than a month after he assumed the role on an interim basis. Recently appointed chairman Scott Wheway said he had reviewed internal and external applicants for the role and come to the conclusion that O'Shea was "comprehensively the best candidate".

5 years ago

Suppliers ‘should be mandated to provide emergency credit’

Fuel Bank Foundation chair, Matt Cole, says the charity is seeing an increase in people who would never have otherwise needed help due to coronavirus. He is calling for government and the energy supply industry to use this opportunity to put in place a safety net for the most vulnerable customers, especially those using pre-payment meters.

5 years ago

‘No plans’ to furlough staff at major energy suppliers

Scottish Power, Bulb and Shell Energy have all told Utility Week they will not be following industry peers in furloughing staff.  EDF has said that while it continues to monitor the situation, it has not put any employees on leave. 

5 years ago

BEIS support for energy suppliers ‘could be open to abuse’

5 years ago

Coronavirus: Ofgem offers regulatory flexibility to networks and suppliers

5 years ago

Impact of coronavirus sees challenger lower tariff

Igloo Energy has announced a 30 per cent cut to its gas prices as coronavirus continues to impact global wholesale prices. However, industry observers do not expect other suppliers to follow suit.

5 years ago

British Gas furloughs 3,800 staff

5 years ago

Coronavirus: Drastic action needed to prevent charging spikes

5 years ago

Ovo unveils £50m hardship scheme

Ovo Energy has unveiled a series of measures to extend credit and temporary payment reductions to its most vulnerable customers. The supplier added it was working with other retailers and Ofgem to find a solution to longer-term financial hardship. Meanwhile Thames Water has revealed it is working with more than 170 care homes and hospitals across its region to bolster resilience plans during the coronavirus pandemic.

5 years ago

Ombudsman gives suppliers more complaint handling time

Utility Week has seen a letter from Energy Ombudsman chief executive Matthew Vickers advising energy suppliers on new complaints handling measures, which will allow them an additional month to submit evidence. Going forward the service will also prioritise the most urgent cases.

5 years ago

Eon furloughs 4,000 staff

5 years ago

Vickers: ‘Challenging’ for government to offer support direct to suppliers

Matthew Vickers, chief executive of the Energy Ombudsman, has said any government intervention in the energy supply market would be better directed at consumers rather than the retailers themselves. However, another industry expert took a differing view while stressing that suppliers would simply have to accept a dip in revenue from business customers.

5 years ago

Citizens Advice sees huge spike in searches for PPM help

5 years ago

Ovo Energy furloughs 3,400 staff

5 years ago

Centrica to cut 2020 expenditure by £400m

5 years ago

Coronavirus: Business suppliers forced to overbuy energy during lockdown

5 years ago

Energy suppliers responsible for thousands of nuisance calls

A freedom of information request has revealed the extent of nuisance communications by energy suppliers. Communications company Quadient warned that with more consumers will now be trapped at home due to the coronavirus pandemic, there is a huge obligation for companies to act responsibly.

5 years ago

Suppliers to lobby BEIS over fears of ‘debt contagion’

5 years ago

Ofgem in talks with industry over ‘deprioritising’

5 years ago

Robin Hood needs to ‘get a grip’ following £23m loss

The supplier is currently undergoing a review which will consider "all options" for the company going forward. One industry insider described the situation as an "absolute travesty".

5 years ago

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