Gas retail

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Cadent engineer praised for ‘heroic’ efforts during Grenfell fire

Jason Allday, the network engineer hailed as “inspirational” for his actions in battling the Grenfell Tower blaze, has played down his role in the rescue efforts.

6 years ago

RWE released from wholesale trading obligation

6 years ago

Free Utility Week webinar: Improving digital experiences for vulnerable customers

Overcoming the challenges of delivering excellent digital services to priority service customers will be the topic of a new Utility Week webinar. We will also present the findings from a data sharing pilot of customers on the Priority Services register in advance of the initiative being rolled out sector wide in 2020.

6 years ago

Tough times ahead for the challenger brands

With seemingly no let up of supplier failures and Ofgem's proposals to introduce more checks on retailers, the energy retail market looks set to become an even tougher environment for the disruptors. Utility Week examines the lie of the land and speaks to industry voices about what looks to be tricky times ahead.

6 years ago

Ofgem rule changes risk penalising ethical suppliers

Juliet Davenport, CEO of Good Energy, shares her views on Ofgem's recent proposals to strengthen the rules for energy suppliers. She argues there is a risk they could unfairly penalise well-run businesses by requiring them to put cash down up front to cover the cost of customer balances and environmental schemes.

6 years ago

Ofgem issues Gnergy with final order over missed RO payment

6 years ago

Pre-winter energy debts drop one third to £267m

6 years ago

Ofgem to tighten rules to prevent self-disconnecting

6 years ago

More than 2.5m SMETS2 smart meters have been installed

6 years ago

EDF takes on Toto Energy’s customers as SoLR

6 years ago

Ofgem should close the protection ‘gap’ for microbusinesses

A report from Citizens Advice says microbusinesses are more at risk of disconnection than domestic customers. The regulator launched a strategic review into the matter in May 2019.

6 years ago

Toto Energy subject to over 700 complaints in 2019

The Energy Ombudsman says the figure almost matches the total for the whole of 2018. Toto Energy is the eighth supplier of 2019 to exit the market.

6 years ago

Toto Energy becomes eighth supplier of 2019 to fail

The Brighton-based company only recently acquired the customers of Solarplicity. It was also named by Ofgem as owing £4.5 million in renewables obligation (RO) payments.

6 years ago

Billing software – time to say goodbye to monolithic monsters?

6 years ago

Plan to revise household energy usage profiles

6 years ago

Nottingham council to loan Robin Hood Energy £9.5m for RO bill

Robin Hood Energy was named by Ofgem as one of four suppliers which failed to make its payment on time. The supplier told Utility Week it wanted to set up a monthly payment plan with the regulator.

6 years ago

Regulator ‘should act before mutualisation occurs’

Utility Week spoke to Good Energy founder Juliet Davenport and Ofgem's Mary Starks on the regulator's proposals for tougher checks on suppliers, and why the companies that will be impacted are "either being unscrupulous or just incompetent"

6 years ago

Ofgem to bring in new checks to encourage ‘more responsible’ behaviour from suppliers

Under new proposals energy retailers would have to pass a test on their fitness to operate at certain customer thresholds, or be banned from taking on more. New measures would also be brought in to minimise the impact of mutualisation. Utility Week looks at the details and gauges reaction.

6 years ago

Eliq and Bristol Energy awarded BEIS funding for AI app trial

Swedish firm Eliq and Bristol Energy are developing technology to improve its app and provide an energy advisory service. The funding awarded is part of BEIS' £6.25m SENS competition.

6 years ago

Ovo eyes further investments

Following its acquisition of a minority stake in Renewable Exchange, Ovo has talked about its wider strategy for further growth.

6 years ago