Energy retail

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Suppliers’ green tariff claims should be independently audited

Claims by energy suppliers regarding the environmental impact of their green tariffs should be audited, either independently or by Ofgem, Good Energy has recommended. The retailer’s proposals to tackle greenwashing have been backed by Ofgem’s former head of future consumers.

5 years ago

What are customers saying?

5 years ago

Scottish Power takes on Yorkshire Energy customers

Customers of failed power supplier Yorkshire Energy have been transferred to Scottish Power, Ofgem has confirmed. The regulator also further revealed that it is minded to allow Scottish Power to claim a £10.6 million last resort supply payment after it took on the customers of Extra Energy in 2018. This is £3 million less than the supplier's original claim.

5 years ago

Local electricity pricing ‘would cut £2.1bn a year from system costs’

Wholesale electricity prices should be set locally instead of nationally, an influential right-of-centre thinktank has urged. The Policy Exchange has also called for reforms of both the Contracts for Difference and Capacity Market regimes.

5 years ago

Minute-by-minute flexibility

Conor Maher-McWilliams, head of flexibility at Ovo’s smart technology arm Kaluza, discusses the company’s direct-to-car smart charging trial with Bosch, why some networks are easier to deal with than others, and how it is using artificial intelligence and machine learning to better understand flexibility in heating.

5 years ago

Second lockdown did not derail smart meter rollout

5 years ago

Yorkshire Energy exits market

Yorkshire Energy has become the fourth power supplier to enter the supplier of last resort process this year. The retailer, also known as Daisy Energy, had also entered into level two credit default earlier this week.

5 years ago

Energy system costs expected to total £3tn over next three decades

5 years ago

Robots with hearts: Digital empathy in the utilities sector

5 years ago

Verastar appoints former TalkTalk MD as chief executive

Business utility provider Verastar Group has appointed a former TalkTalk and Virgin Media director as its new chief executive. Verastar, which achieved a turnover of £183 million in its last financial year, currently provides water to around 110,000 accounts and electricity and gas to 26,000 accounts.

5 years ago

In customer journeys why a voice to talk to is more essential than ever

The financial impact of the pandemic poses difficult questions and challenges to utility providers when

5 years ago

New Vulnerability Commitment to ‘level-up performance’

A total of 15 energy retailers representing 70 per cent of the domestic market have voluntarily signed up to Energy UK’s new Vulnerability Commitment. Signatories of the commitment, designed to complement existing licence requirements, agree to adopt a “collaborative, proactive and transparent” approach that will improve both the quality of support provided by them and customer awareness that such support exists.

5 years ago

Call for 80% green energy mandate for suppliers

5 years ago

Eon: Fake news is hindering smart meter rollout

5 years ago

Doubling down on debt – AI and Machine Learning in action

5 years ago

Weekend press round-up: Johnson urged to match Biden’s clean energy goals

In our latest review of sector coverage across the national newspapers, five energy companies are lobbying the prime minister to commit to a date for a net-zero power system. The impact of Covid on household bills is discussed as is the true carbon impact of the proliferation of data centres.

5 years ago

Ofgem to extend protections for PPM customers

Ofgem is to extend protections for prepayment meter (PPM) customers who have had their meter installed under warrant, reflecting the extended smart meter rollout deadline.

5 years ago

Cold homes death toll reveals grim cost of fuel poverty

National Energy Action is warning of the increased risk posed by cold homes this winter, after new ONS figures show this as the cause of 8,500 deaths last year. The charity has issued the warning on Fuel Poverty Awareness Day, in which it was revealed that there were 28,300 excess winter deaths in total last year.

5 years ago

Utilita hits back at ‘grossly unfair’ Ofgem over potential final order

5 years ago

New licence conditions to take effect in new year

New licence conditions designed to improve customer service standards and decrease the likelihood of supplier failure will be introduced in the new year, Ofgem has revealed. In a decision document Ofgem outlined a series of measures as part of its ongoing supplier licence review.

5 years ago