Energy retail

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Smart meter installs rebounded in Q3

Smart meter installations recovered in the third quarter of 2020 after a sluggish start to the year due to the pandemic, the latest government figures show. The release from BEIS shows that while performance has improved, installations in Q3 were still lower than the same period last year - especially in the domestic market.

5 years ago

More than 6 million SMETS2 smart meters installed on network

5 years ago

Lockdown makes case for stronger SME protections

SME businesses were more likely than their smaller counterparts to have had an energy or telecoms complaint that they needed help with during lockdown, new research has revealed. Ombudsman Services, which handles complaints in both the energy and telecoms sectors, says the findings from its survey make the case for stronger protections, arguing that giving SMEs with unresolved complaints access to redress will boost the post-Covid recovery by helping them to survive.

5 years ago

Scrapping big six label ‘shows competition has worked’

Ofgem’s decision to adopt a new classification of domestic suppliers by market share reflects how the market has changed in recent years, industry experts have said. Utility Week gauges reaction to the move, including from former Npower boss, Paul Massara.

5 years ago

Future-proofing your lines of communication

5 years ago

On the move: Bulb appoints CFO; Octopus Energy Germany announces CEO

In our latest industry appointment round-up Bulb poaches another EasyJet executive to bolster its senior team, while Octopus Energy has appointed a chief executive to launch its German division. Meanwhile, the Offshore Wind Industry Council has announced the appointment of a new co-chair.

5 years ago

Rising to the challenge

EIC managing director Denise Massey asks how we can shape the innovation required to decarbonise transport and logistics in utilities.

5 years ago

New initiative helps consumers verify energy sources hourly

An initiative has been launched to deliver hourly certificates to verify exactly where consumers’ energy comes from, helping them to understand their carbon emissions in real time. EnergyTag is made up of more than 60 companies including Ovo Energy, Microsoft and Google. Its council and advisory board are working together to define a set of guidelines that will form the basis of a market for energy certificates with a timestamp of one hour or less.

5 years ago

Weekend press round-up: More than half of £50bn wind farm cash to go overseas

In our latest review of sector coverage across the national newspapers, concern is expressed about whether homegrown supply chains will lose out in the UK’s spending boom in offshore wind. Details of Boris Johnson’s 10-point green plan are also explored, including regional disparities in the installation of electric car chargepoints. Meanwhile, a plan to export Scottish water to England to deal with shortages has been blocked by ministers north of the border.

5 years ago

How AI is changing finance and operations in the utilities sector

5 years ago

Ofgem proposes £21 increase to price cap

5 years ago

Smart meters could help identify health issues among vulnerable

5 years ago

BEIS to propose raising mutualisation threshold

5 years ago

Sector needs strong policy signals to reach heat pump goal

5 years ago

Delivering ‘PHD level customer service’ in the energy sector

5 years ago

On the move: Ofwat, SSE, Rebel Energy

5 years ago

Offline billpayers hit with £500 premium

Digitally excluded households face an energy market premium of up to £485, National Energy Action (NEA) has estimated. The charity revealed the figure to Utility Week in response to a Citizens Advice report which urged the sector to ensure that going forward information and customer support is not solely provided online and that people can still access help and advice in a variety of non-digital formats.

5 years ago

Social Energy expands into Australia with solar offering

5 years ago

Elexon returns £1.5m of cost savings to industry

5 years ago

Weekend press round-up: Pennon considers takeover of Southern Water

In our latest review of sector coverage across the national newspapers, there is speculation that Pennon Group, having considered approaches for several water companies, now has Southern in its sights. There is also the latest on Boris Johnson’s 10-point roadmap for building back greener and plans for a solar power station in space, among others.

5 years ago