Energy retail

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Suppliers allowed to submit own electricity settlement estimates into 2021

The Performance Assurance Board for the Balancing and Settlement Code has decided to extend the derogation temporarily allowing suppliers to submit their own electricity consumption estimates for the purposes of settlement, in light of the second national lockdown.

5 years ago

Deferral of new social reporting questions ‘could create blind spot’

Fuel poverty charity National Energy Action has raised concerns following Ofgem’s decision to defer the introduction of new questions and categories regarding social obligations reporting by a year. Licence conditions stipulate that suppliers must submit data to the regulator quarterly and annually on a variety of areas, including debt levels, disconnection rates, prepayment meters, smart meters, payment methods used by customers and help for vulnerable customers.

5 years ago

Suppliers failing to meet Renewables Obligation should be ‘starved of cash’

5 years ago

October saw highest switching rate since April 2019

5 years ago

Ofgem confirms mutualisation for third consecutive year

5 years ago

Centrica completes local energy market trial in Cornwall

5 years ago

Utility Week Live Online opens to visitors

5 years ago

Ofgem urges CMA not to set regulatory precedents

5 years ago

Calisen to acquire 1.3m smart meters

Smart metering company Calisen been awarded preferred bidder status on a portfolio of 1.3 million units. This takes its total pipeline for 2025 to 13.2 million smart meters.

5 years ago

RO buy-out shortfall hit £105m

There was a combined shortfall of more than £105 million in the renewables obligation (RO) buy-out funds due to suppliers not meeting the relevant deadlines, Ofgem has revealed. The regulator said 33 suppliers failed to meet their total obligations by the deadlines - 31 August for buy-out payments and 1 September for RO certificates.

5 years ago

Flat green gas levy would set ‘risky precedent’

5 years ago

Appetite for switching has increased

Despite the most recent switching figures showing a declining rate, Ofgem consumer research has found more people are now inclined to change supplier than in the spring.

5 years ago

‘Significant increase’ in PPM customers using emergency credit

The number of prepayment meter customers using emergency credit has increased considerably, a new report has found. Since April Ofgem has been measuring the impacts of Covid-19 social distancing on domestic energy consumption, financial wellbeing and the concerns of energy consumers around managing bills.

5 years ago

A series of unfortunate events

5 years ago

#AskUsAnything: Countdown to COP26

Date: 13/11/2020 11:00 am

Re-prompting campaign encourages increased energy switches

Customers who were re-prompted to change energy tariff following a collective switch (CS) trial by Ofgem were almost twice as likely to do so again, the regulator has found. Ofgem assessed whether the CS interventions as part of a trial held in March and April 2018 had a lasting or sustained impact on tariff switching in the following 17 months.

5 years ago

Government launches review into handling of Robin Hood Energy

Nottingham City Council will be subjected to a review over its handling of Robin Hood Energy, the government has confirmed. The rapid non-statutory review, which has been agreed by the council, will look into the “serious governance and risk management issues” associated with the council-backed energy firm, the customers of which were recently sold to Centrica.

5 years ago

Greenwashing investigation ‘should include energy retailers’

An investigation by the Competition and Markets Authority (CMA) into misleading claims about eco-friendly products should be broadened to include energy retailers, the chief executive of Good Energy has said. The CMA said its investigation is a response to the growing number of products and services marketed as environmentally friendly, adding that £41 billion was spent on ethical goods and services – almost four times as much as people spent two decades ago.

5 years ago

Fast and flawed: Pressure mounts on CMA’s PR19 stance

5 years ago

WHD and social tariffs ‘could be used as vulnerability flags’

Schemes such as the warm home discount in energy or social tariffs in water could be used to flag potentially vulnerable customers to different sectors, a new report has recommended. National Energy Action’s ‘Surviving the wilderness’ report focuses on three sectors – energy, water and council tax. It concludes that common approaches to debt management can help customers to know what to expect at all stages of the process, and how to navigate the support options which may be available to them.

5 years ago