Energy retail

Latest

British Gas failed to tell PPM customers about top-up changes

British Gas has agreed to pay £1.73 million over its bungled changes to prepayment meter top-up arrangements.

5 years ago

Robin Hood acquisition bid led to ‘strained relations’

Robin Hood Energy (RHE) and Nottingham City Council faced strained relations after the latter prevented the supplier from making two acquisitions, a report has found. Nottingham City Council has accepted every recommendation made in auditor Grant Thornton's report into RHE's governance.

5 years ago

Mandating non-domestic smart meters ‘makes sense’

5 years ago

Ofgem reveals renewables obligation for 2019/20

Energy regulator Ofgem has revealed how many renewables obligation certificates (ROCs) it issued in the 2019/20 year. The renewables obligation requires licenced electricity suppliers to source a proportion of the electricity they supply to customers from renewable sources.

5 years ago

Recession and the future of electricity utilities

The country has now entered a severe recession and considering the widespread impact already caused by Covid-19 and the resulting lockdown, this period of economic downturn is set to shake the energy sector further. So, how can the government keep policy for the industry on track, and maintain pace of transformation, while tackling the deepest financial crisis on record? Andrew Whitehead, of law firm Shakespeare Martineau, discusses.

5 years ago

Weekend press round-up: Consumers don’t understand their energy bills

In our latest review of sector coverage across the national newspapers, a new study has shown energy bills are considered among the most difficult for customers to decipher. Meanwhile, there are reports on trends in electricity switching and demands for universities to go faster on decarbonisation.

5 years ago

Optimising flexibility and productivity – the challenge for operations leaders post-Covid

A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.

Date: 11/09/2020 12:30 pm

Coronavirus: 2.8m fall behind on energy bills

5 years ago

The Big Switch: Finding the words to compare a market

Switching figures are a common gauge of the health of the energy retail sector, with the flow of big six to challenger and vice versa inevitably the focus. However, with several substantial mergers having drastically altered the make up of the "big six" and challenger brands now serving millions of customers, are these labels still fit for purpose? Adam John asks the experts.

5 years ago

Call to protect customer service professionals after rise in abuse

5 years ago

Ovo to pay £1.2m over SSE smart meter failings

5 years ago

Centrica kicks off energy as a service bundle with Birmingham NEC project

5 years ago

Energy white paper to propose ESO sale

5 years ago

Why back office automation is key to helping the vulnerable

Parseq's managing director Craig Naylor-Smith believes rethinking how payments are allocated can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable consumers in the wake of Covid-19. He argues that while the channels customers use to interact with their suppliers have become more digital, the back office has fallen behind.

5 years ago

People’s Energy looks to roll out white label offer

Edinburgh-based challenger brand People’s Energy has struck a white label deal with a local authority to create East Lothian Energy. Speaking to Utility Week chief executive David Pike, who co-founded the company in 2017 with his wife Karin Sode, said the retailer was in talks with a number other councils in the UK over similar deals.

5 years ago

Energy market may be in for a ‘winter of discontent’

By August 2019 a total of five energy suppliers had entered the supplier of last resort process, with a further four to follow before the end of the year. However, despite the economic disruption seen so far in 2020, only one supplier has exited the market - with one other believed to be on the brink. To find out why, Utility Week speaks to industry experts.

5 years ago

#AskUsAnything: Innovation – is Covid an obstacle or opportunity?

Date: 04/09/2020 11:00 am

Effortless Energy set to exit the market

Effortless Energy is set to become the first energy supplier to exit the market since the Covid-19 pandemic began, Utility Week understands. The Stoke-based retailer is understood to have put in a request to Ofgem last month to place its customers through the supplier of last resort (SoLR) process.

5 years ago

Eon’s restructure expected to help its UK recovery

Eon says it expects to see a “significant recovery” in the UK as a result of the restructuring of its supply business. According to the group’s financial results for H1 2020 Eon’s UK supply arm almost doubled its revenue in the first half of the year to more than £6.6 billion but adjusted pre-tax earnings were down £29.8 million to £38.9 million.

5 years ago

Making a market for PPAs

5 years ago