Energy retail

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Exit fees trapping consumers on expensive fixed price tariffs

Almost 340 fixed price energy tariffs are now more expensive than Ofgem’s price cap, according to the Warm This Winter campaign, many of them with hefty exit fees that trap consumers into bad deals. The group has urged suppliers to waive these fees to enable consumers to switch to the cheaper standard variable tariffs covered by the cap.

1 year ago

Outfox CEO: Customer ban allowed us to improve services

1 year ago

Data institution mooted to manage smart meter information

1 year ago

Call to allow government to block forced PPMs

Fuel poverty campaigners have called on the government to take a hands-on approach to forced prepayment meter (PPM) installations. National Energy Action (NEA) calls for the energy secretary to have direct oversight of forced PPM installations with powers to block installs to sit within government instead of the regulator.

1 year ago

Net zero tsar claims Sunak’s speech ‘changes nothing’

1 year ago

Energy sector ‘lacks ambition’ on digital innovation, says techUK leader

1 year ago

Ofgem delays review of wholesale cost allowances in price cap

Potential changes to the way wholesale cost allowances are set within the price cap will not come into force in January as previously slated. Instead, any changes to wholesale cost allowances will now be implemented in April 2024 at the earliest if deemed necessary by Ofgem.

1 year ago

British Gas extends demand flexibility offering

1 year ago

Weekend press round-up: Bills set to rise as water companies turn on spending taps

In our latest review of sector coverage in the national media, water companies are set to invest £90 billion through their combined business plans for 2025-2030 but there are questions over whether they can deliver on their plans. Meanwhile, there are warnings that energy bills remain unaffordable despite a cut in the price cap and concern that consumers will still need help to meet the costs of installing a heat pump.

1 year ago

British Gas joins call for smart meter mandate

1 year ago

Switching guarantee signatories hit targets for first time

All companies signed up to the Energy Switch Guarantee (ESG) have hit their targets for the first time since the scheme was updated last year. The ESG is a series of commitments by retailers to hit certain standards and targets around the switching process, such as ensuring switches are completed within five working days or less. There are currently seven suppliers signed up to the guarantee - EDF, Eon, Octopus, Outfox the Market, Ovo, Shell Energy and So Energy.

1 year ago