Energy retail

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Ofgem told to set up PPM customer reporting channel

Ofgem told to set up PPM customer reporting channel

Ofgem has accepted Grant Shapps' call to set up a channel for households to pass on their own feedback on how they are being treated by suppliers rather than relying on firms to share such information. The energy secretary's demand came as he issued another rebuke to energy retailers over concerns about the treatment of prepayment meter (PPM) customers. He said companies had complied with his request for more information on forced PPM installs but accused some of providing only “half the picture” on the steps they are taking to ensure the most vulnerable are protected.

2 years ago

Suppliers deliver £8.5bn in savings through ECO3

2 years ago

Suppliers lagging on non-domestic smart meter rollout

2 years ago

Suppliers’ court agents ‘may have committed perjury’

2 years ago

NAO warns of fraud and error risk on business bills support

2 years ago

What’s wrong with Ofgem?

2 years ago

Energy customers turning to gambling to pay bills

2 years ago

Courts ordered to stop processing PPM warrants

2 years ago

More than 26k PPM warrants granted in just three weeks

2 years ago

Weekend press round-up: Energy groups told to submit support plans for PPM victims

Our latest review of sector coverage in national media includes further fallout from the scandal over forced prepayment meter installations by contractors employed by British Gas. Meanwhile, there is speculation about the next steps for energy bills support and potential bidders in the upcoming Capacity Market auction.

2 years ago

Ofgem direct debit clampdown finds 99.6% set correctly

2 years ago

Ofgem extends Market Stabilisation Charge again

2 years ago

Radical reform could be a stabilising force for energy retail

2 years ago

A dark day for energy

The explosive accusations about the behaviour of British Gas contractors and Ofgem’s damning review of customer service standards across the retail sector, contrasted with Shell’s admission of eye-watering profits, made for a dismal day for energy. Utility Week editor James Wallin discusses what this means for the industry’s long-term reputation, the debate over prepayment (PPM) meter customers and the role of regulation.

2 years ago

Suppliers pause forced PPM installs following British Gas scandal

2 years ago

Campaigning MP slams ‘unchecked, systemic PPM abuses’

2 years ago

Eon warned over ‘severe deterioration’ in call wait times

2 years ago

O’Shea expresses ‘horror’ at PPM revelations

2 years ago

Ofgem caution over extending business customers remit

2 years ago

Energy retail being ‘micromanaged’ by BEIS and Ofgem

2 years ago

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