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Today’s consumers are accustomed to the customer experiences delivered by the likes of Deliveroo, Amazon Prime and Uber. They want real-time transparency, two-way communication and for services to revolve around their needs. Welcome to Customer Experience 4.0.
6 years ago
The group has released its interim results which show the impairment is reflective of the transaction price. The deal between Ovo and SSE is expected to be completed early next year.
A poll of 1,000 small and medium-sized enterprises (SMEs) found that although the majority felt their energy supplier was giving them a fair deal, there was concern about inflexible payment terms and “crippling rates”.
Eon has completed a power purchase agreement with RWE Renewables which will see the big six supplier acquire 3TWh annually from more than 20 British wind farms. Eon chief executive Michael Lewis and RWE's Tom Glover give their views on the deal.
Flexibility is the buzzword of our times, but it may ring hollow to the "flex provider" that just misses out on a DNO contract. Elexon chief executive Mark Bygraves explains its proposal for new online marketplaces that will allow buyers and sellers to trade with full flexibility.
The network operator has described its response to the flooding across its area and the extent of damage to its substations.
Northern Powergrid says some of its customers have been without power following flooding across parts of its area. The network operator has been working over the weekend to help those in need.
The latest YouGov poll has shown one in two are in favour of nationalising the water industry, while 45 per cent agree with taking the gas and electricity sector back into public hands. Also in the national press this weekend, there are predictions that National Grid will reveal a dip in profits and suggestions that Vattenfall may withdraw from the UK household energy market.
The urgency of the climate crisis means that the world cannot wait for a decade or more to find out whether immature technologies - such as carbon, capture and storage - will work, the former chair of parliament’s energy and climate change committee has warned.
Nicola Sturgeon has urged Westminster to match the Scottish government’s ambition on tackling climate change. Meanwhile, the Scottish renewable industry's lobby group has called for Ofgem to be equipped with regulatory powers to enable investment in low-carbon infrastructure.
The new campaign aims to highlight what private investment needs to do in order to achieve net zero by 2050. It is also warning against proposals to bring the sector under state ownership.
The Liberal Democrats want to spend £15 billion over the parliament to upgrade the energy efficiency of 26 million homes. The party has also set out its stance on developing tidal power.
Small modular reactors (SMRs) may be a more economical way to deliver nuclear power in developed economies than large plants, according to a senior official at the International Energy Agency (IEA). However, in order for such projects to be a success, a lighter touch approach to regulation would have to be taken.