Smart utilities

Greater understanding of CSOs needed

Back Office is The New Front Office For Utilities

Download this new report into digitally transforming the traditional back office, including perspectives from utilities leaders from EXL and British Gas, along with case studies on transformation, customer experience, automation and innovation.

Customers move to self-serve in lockdown

DCC says it’s ‘full steam ahead’ for smart meter rollout despite lockdown

Build Back Better: Plan for Utopia not 1984

British Gas places UK’s largest commercial EV order to date

DNOs required to compile standardised asset registers

Covid-19 propels utilities towards a digital future

Networks plot course to smart local power grids

Making the most of technology to improve customer communications in the new normal

The need for agility to respond to customers in timely and personalised ways has never

Half of large suppliers failed to meet annual smart meter milestones

MOSL plots course for transition out of lockdown

The market operator for the non-domestic water retail sector (MOSL) is to set out how suppliers should gradually remove the protections for businesses impacted by coronavirus. Its Market Performance Operating Plan also aims to tackle legacy issues around the capture and use of data.

Zero Carbon Commission calls for cross-sector carbon tax

Yorkshire tenders to switch to solar power

Government invests £24m in green home innovation projects

Build Back Better quick wins: ECIU’s Jonathan Marshall on regional boosts

Jonathan Marshall, head of analysis at the Energy and Climate Intelligence Unit on investing in green technologies could help different regions

CCC hits back at claims of soft proposals

Committee on Climate Change (CCC) chair Lord Deben has branded as “unacceptable” comments that the body is focussed on politically palatable solutions. Meanwhile, Centrica tells Utility Week that the government should set a more ambitious target for banning the sale of internal combustion engine cars and vans than that recommended by the CCC.

Good Energy increases stake in Zap Map to 50%

Challenger brand Good Energy has increased its stake in in electric vehicle (EV) charge point platform Zap-Map to 50 per cent. The transaction is being funded by the exercise of a convertible loan, which increases its share in Zap Map’s parent company Next Green Car (NGC) from 13 per cent which it acquired earlier this year.

Build Back Better: Rundown regions have most to gain

Build Back Better quick wins: Prospect’s Sue Fern on EVs and new nuclear

We continue our series leading up to an expected emergency budget by asking Sue Ferns senior deputy general secretary at the union Prospect, her views on where pace could be picked up to accelerate a green recovery.