Smart utilities

Millions of smart meters continue to operate in ‘dumb’ mode

One industry voice estimates it will be at least 2028 before 85 per cent of homes have a smart meter. Installation rates have been increasing, however.

Improving customer satisfaction in an increasingly competitive landscape

Centrica to pilot commercial EV ‘charge park’

ESO launches reactive power tender for Mersey

Vulnerable customers urged to claim fuel payments

Find out what energy charities are doing to help vulnerable customers claim payments and keep warm this winter.

UW Manifesto: Why smart meters should be mandatory

Cut the cost to communicate

Utilities can reduce costs through the customer-centric digital transformation of their communications.

Who’s afraid of AI?

Make every customer contact count

UU and ENW: Lessons from the Priority Service Register data sharing trial

Ahead of the data sharing project being rolled out nationwide in the spring, we talk to trialists

Plaid Cymru wants £15bn for green growth in Wales

Plaid Cymru has called on the UK government to allocate an additional one per cent of GDP to invest in green infrastructure over the next decade and to establish an energy agency for Wales. The Brexit Party has also set out its stall on green issues.

Smart meters the Italian way

How to make digital strategies work for vulnerable customers

A report from customer experience agency Mando shares insight on how digital technology can help provide a better service for all customers.

WPD to track low-carbon technologies using AI

Building cyber resilience in industrial systems

Connecting your Operational Technology (OT) to the network delivers greater asset visibility and operational efficiency but increasing the level of interconnectivity also brings new levels of complexity and risk.

Northern Powergrid to hold flexibility auction to help manage network faults

Regulation needs innovation

Regulatory remits are not always aligned with supporting innovation, but this will have to change if utilities are to meet the far-reaching challenges of decarbonisation.

Renationalisation not a concern at UU

On the back of strong financial performance at United Utilities, chief executive Steve Mogford talks to Utility Week about how the company has transformed itself into one of the best in the sector and why he isn't losing sleep over renationalisation

ESO’s Fintan Slye on three steps to an energy system that works for all

Fintan Slye, director of National Grid’s System Operator (ESO), outlines policy areas which he believes political parties should be focussing on, if they are to push forward the country’s clean energy transition.

Greens see no role for gas in heating overhaul

Wind power would provide around 70 per cent of the UK’s electricity needs by 2030, the Green Party has pledged in its manifesto which also sees no need for any form of gas when heating is being replaced.