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Energy suppliers will be “called to account” if they fail to provide vulnerable customers with the “proper care” they deserve, Ofgem’s chief executive has warned.
7 years ago
Npower increased its earnings over 2017 despite losing 155,000 domestic customer accounts, the company has
Claire Perry has promised to “turbocharge” the smart meter rollout and target the ECO scheme more closely on fuel poor households.
Earlier this week Ofgem announced it will formally ban all energy suppliers from back-billing customers for energy used more than 12 months ago. We asked energy suppliers for their views on the announcement.
The utilities sector is one of the most “forward-thinking” for technology adoption, despite public opinion, according to recent research by Fujitsu.
Ofgem is to formally ban gas and electricity suppliers from issuing customers with bills for energy used more than 12 months ago.
The Energy Networks Association (ENA) has called on the public to ‘Be Winter Ready’ and report power cuts by calling the distribution network operator on 105, instead of alerting the supplier.
Not-for-profit Energy provider, Our Power has launched a new “ethical tariff” in the fight against fuel poverty.
Eon has launched a “no frills” fixed one-year “smart saver” tariff, which will be available to customers by telephone and priced at £1,038 based on the national average dual fuel consumption.
Octopus Energy has launched a new time of use tariff for smart meter customers which could see them paid to use electricity when demand is low or there is a glut of renewable power.
Ofgem has docked £4.7 million from the Data and Communications Company’s (DCC) allowed revenues for its failure to meet its two go-live deadlines for the smart meter network.
Overall satisfaction with energy suppliers has fallen by 2.5 per cent - the first drop since 2011 - according to the latest figures from uSwitch.
Companies will need to work around the clock to finish installing 53 million smart gas and electric meters in homes by the 2020 target, according to new research by Which?
Local Authorities across Sussex have partnered a local energy company to deliver a new initiative to encourage customers to switch energy suppliers.
The industry has countered media claims that smart meters will leave homes vulnerable to cyber attacks.
The number of customers switching supplier has risen by 14 per cent, according to the latest figures from Energy UK.
Centrica has launched British Gas Lite, a low-cost online electricity service for small and medium-sized enterprises (SMEs).
Citizen’s Advice is calling for tighter checks on small suppliers following the collapse of Future Energy last month.
MPs have branded as “feeble” the energy sector’s response to the threat of a price
Ofgem has decided to press ahead with plans to bring in changes to switching arrangements