Smart metering

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Having a smart meter fitted mustn’t be a matter of regret

Having a smart meter fitted mustn’t be a matter of regret

A sad indictment of the water sector has been delivered this week, and a timely warning for energy, with a report that reveals that more than one-third of households regret having a water meter installed, or moving to a house that has one (news, p26).

10 years ago

A bad experience being the customer

10 years ago

British Gas signs deal to link smart meters to DCC

10 years ago

First Utility cuts switching time by half

10 years ago

Mistrust is a barrier to customer service

10 years ago

Small suppliers disadvantaged in smart meter rollout

10 years ago

Mapping the data universe

10 years ago

Split data suppresses customer service, and smart meters could make it worse

10 years ago

Interview: Martin Baggs, chief executive, Thames Water

10 years ago

Will the traditional utility business model survive smart metering?

10 years ago

I am the customer: John Allan, Federation of Small Businesses

10 years ago

Get the messaging right with smart meters or risk a PR disaster

10 years ago

Eon to hit 17 day switch target

10 years ago

Ofgem to probe British Gas, Eon and npower over meter installation

10 years ago

Interview: Basil Scarsella, chief executive, UK Power Networks

10 years ago

Technology raises the stakes when it comes to customer service

10 years ago

SSE backs greater customer engagement to manage energy cost challenge

10 years ago

Smart meters too costly for consumers, says Which?

10 years ago

New data highlights future energy needs from network operators

10 years ago

Is the government ignoring the Big Numbers of energy infrastructure

10 years ago

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