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Wales & West’s Dan Brooks: Keeping Us Connected

As part of our Keeping Us Connected series, we profile Wales & West Utilities gas engineer, Dan Brooks. He describes how interaction with the public – a core element of his role – has drastically changed as a result of coronavirus.

5 years ago

Ofgem warns of ‘bill shock’ on the horizon

5 years ago

Pure Planet: Perfect time for ‘dash to digital’

As an app-based supplier, Pure Planet is already well-versed in solving customer issues without the need for call centres. The retailer's three co-founders talk to Utility Week about how coronavirus is forcing other suppliers to follow their digital lead. They also share their thoughts on the need for flexibility from networks and how methods of expanding help to vulnerable customers are already staring the industry in the face.

5 years ago

Eon and Npower business arms to merge

Eon UK is combining its business retail arm with Npower Business Solutions as part of the merger between the two energy giants. The move will create one of the UK’s largest business energy retailers, with both brands having around 57,000 I and C customers combined.

5 years ago

Suppliers warned of enforcement action over trade sales

Ofgem has written to suppliers outlining what it expects of them when they conduct trade sales, including the way they communicate with the regulator and customers. It has warned that it will consider enforcement action if its guidance is not followed.

5 years ago

Regulating the new normal

5 years ago

Bristol Energy appoints advisors

5 years ago

Agreement signed to protect heat networks customers

The ten members of the Heat Networks Industry Council, including EDF Energy, Eon and SSE, have pledged not to cut off customers during the coronavirus pandemic.

5 years ago

Keeping us Connected: SVT trains a reserve army

5 years ago

Ellins to step down as EUS chief executive

Energy & Utility Skills (EUS) has announced that Nick Ellins will be leaving his role as chief executive in July, after five years with the organisation.

5 years ago

Australian investment values Octopus Energy at £1bn

Octopus has been valued at £1 billion after a £300 million investment from Australian power supplier Origin Energy. Greg Jackson, Octopus' chief executive, tells Utility Week more about plans for the company to invest in a future energy research centre which will be used to conduct modelling with data collected from Octopus’ real-world tariffs and be made available for governments wishing to invest in green technologies.

5 years ago

Energy disputes in a decentralised network

Richard Power, of law firm Clyde & Co, looks at how the energy transition and its three pillars of digitisation, decentralisation and dispute resolution will significantly impact the types of legal dispute which arise, and potentially deny access to justice.

5 years ago

Government ‘should subsidise business utilities costs for six months’

Yu Group chief executive Bobby Kalar believes business utility customers need more help from the government to recover following the coronavirus pandemic. Speaking to Utility Week Kalar said unprecedented times called for corresponding measures to tackle the economic downturn.

5 years ago

Keeping Us Connected: Keeping us educated

5 years ago

Sharma pays tribute to utilities’ role in lockdown

Business secretary Alok Sharma has praised the utilities sector in what he described as an “unparalleled time” for the nation. Utility Week's Keeping Us Connected campaign will be used to urge the government to officially recognise the vital work the sector is doing during the pandemic.

5 years ago

ESO creates downward flexibility service to manage low summer demand

5 years ago

Eon boss becomes chair of skills partnership

5 years ago

Yorkshire to CMA: Coronavirus puts AMP7 in a new perspective

5 years ago

Keeping Us Connected: SSEN offers friendly ear to over-75s

5 years ago

Hitachi to loan ‘tens of millions’ for Gridserve’s Electric Forecourt dreams

5 years ago

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