Company strategy

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Is Yorkshire Water’s PR19 challenge a bid to draw a line in the sand?

The wait is over: it’s pistols at dawn. Before this week, there had been growing tension and speculation in the water sector as the deadline loomed for companies to throw out their PR19 final determinations and refer their settlements to the ­Competition and Markets Authority (CMA). In the end it was Yorkshire Water that reached for the trigger.

6 years ago

Customers to receive automatic compensation for mistaken switches

6 years ago

Yorkshire speaks for the many, not the few

Yorkshire Water's rejection of Ofwat's final determination on its 2020-2025 business plan, triggering a referral to the CMA, has lit the touch paper on what was already an explosive situation. But will the fire spread? Ruth Williams investigates whether the company's concerns represent a wider rebellion across the sector.

6 years ago

Brearley fires warning shot at networks and retailers

The new chief executive of Ofgem has pledged to crack down on “sharp practice” in the energy retail sector and promised networks a squeeze on the cost of capital. Jonathan Brearley also vowed to change the perception of the regulator as overly concerned with short-term cost-cutting at the detriment of future investment. And, he insisted the fears around the potential pitfalls of the energy price cap have so far proven to be misplaced.

6 years ago

Outfox the Market handed provisional order over FIT payment

6 years ago

Moixa launches AI-powered EV partnership

Smart technology company Moixa will conduct an electric vehicle (EV) charging trial to help drivers deliver flexibility to the UK’s energy system and reduce emissions. Moixa's technology will be integrated with Dutch firm Alfen's EV chargers, creating tailored charging plans for consumers.

6 years ago

Yorkshire rejects Ofwat’s final determination and seeks CMA appeal

6 years ago

Weekend press round-up: Sambhi tipped as frontrunner for next Centrica CEO

British Gas owner Centrica is expected to report a dip in profits after being hit by the price cap when it posts its preliminary results on Thursday. Meanwhile there are reports that Sarwjit Sambhi, head of its consumer business, is the front-runner in the contest to take over from Iain Conn as chief executive.

6 years ago

The battle for customer engagement

6 years ago

An apprentice’s view of the utilities sector

As part of National Apprenticeship Week, we profile Eon’s Apprentice of the Year, Charlie Torry. He discusses his journey so far, Eon’s approach to training and his thoughts on the wider sector.

6 years ago

Wessex: customers want investment not cuts

6 years ago

Regional Growth and Utilities: Speaking with a Northern accent

6 years ago

BEIS proposes street works powers for heat networks

The government has unveiled proposals to extend the powers of heat network developers, allowing them to carry out certain development and highways works. The publication of the consultation paper has been tied with the award of £40 million for seven heat networks

6 years ago

Ofgem minded to allow SSE to claim £711,000 in SoLR costs

Ofgem has announced it is minded to allow SSE to claim a last resort supply payment of up to £711,000 for costs incurred when it took on the customers of failed supplier Brilliant Energy. The claim is, among other things, to cover the cost of customer credit balances.

6 years ago

Flexible energy firms laud Ofgem’s net zero action plan

6 years ago

Severn Trent director moves to Cadent

6 years ago

Ofgem pushes back plans for mutualisation protections

Ofgem says it is pushing back a consultation on its plans to demand suppliers protect a minimum of 50 per cent of customer credit balances. Other measures as part of a wider supplier licensing review will go to consultation in the Spring as planned. One industry source described the review as a detailed way to "lock the regulatory stable door well after the irresponsible small supplier horse has bolted".

6 years ago

New metrics to be included in Citizens Advice star ratings

Citizens Advice is proposing to include email and social media response times into the customer service metric for its star ratings table for energy retailers. The charity issues a quarterly star ratings table which measures the customer service performance of energy suppliers.

6 years ago

Scarsella to remain at UKPN after withdrawing from Thames talks

Basil Scarsella has confirmed he will not be seeking the role of chief executive at Thames Water, for personal reasons. However, he told Utility Week he remains fully committed to his current role heading up UK Power Networks.

6 years ago

Price cap successor needs ‘considerable’ assessment

Citizens Advice has set out a number of options for a potential successor to the default price cap in energy. They include mass opt-out collective switching, the creation of a backstop supplier for disengaged customers and the implementation of a “price to beat”

6 years ago

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