Company strategy

Customer satisfaction leader shares secrets to success

Habitat Energy secures 74MW storage optimisation deal with Gresham House

The deal concerns several projects across the UK. Habitat's platform can maximise the value of assets across wholesale markets.

Network operators ‘cannot justify’ budget increases requested for RIIO2

Complaints handling under the spotlight

Water retailers ‘over-promised to customers’

Nish Dattani, the managing director of retailer, First Business, told Utility Week’s Water Customer Conference that much of the reputational damage in the market had been self-inflicted. Meanwhile, Waterscan’s Claire Yeates accused retailers of seeking to blame “legacy issues” for ongoing problems around accurate consumption data.

A disruptor with scale – Greg Jackson and the journey of Octopus Energy

GridBeyond secures £9m investment to fund research and expansion

Ofgem to introduce customer service incentives for DCC

Government ‘will struggle to remove price cap’

The Energy Ombudsman told Utility Week's Customer Summit that now consumers have become accustomed to the price cap, it will be difficult to remove. Ofgem director Anthony Pygram was also speaking at the event and said the Conservative manifesto was not very clear on the next steps for the cap.

Greater powers promised for Ofwat

RAPID leader announced

EA's deputy director of water resources has been named as the managing director of the inter-regulatory group RAPID that will work to overcome current barriers to major infrastructure projects in the English water sector.

What’s it worth to me? The value of energised fencing

Water innovation fund ‘should target JVs’

Utility Week talks to Northumbrian Water’s head of innovation, Angela MacOscar, about what lessons she has brought across from her previous role tracking new trends in consumer goods. She discusses her hopes for Ofwat’s innovation fund, how facial recognition tools could help with mental wellbeing and how 2020 could be the year AI lives up to the hype.

Severn Trent and Pennon recognised for gender equality

South West Water's parent company Pennon Group and Severn Trent have been recognised as demonstrating leadership in gender equality by Bloomberg, which included the two water companies on its 2020 gender equality index

NI Water warns of environmental and health risks of underinvesting

Continued under-investment could result in environmental or public health risks, warns NI Water as it questions its ability to provide water and wastewater infrastructure for proposed new homes across the country without new funding being added.