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Don’t mislead customers about lower bills, warns CCWater

Don’t mislead customers about lower bills, warns CCWater

The water watchdog welcomed the tough stance from the regulator on the PR19 final determinations but warned customers will feel misled if they believe bills will actually fall and said more must be done on affordability

6 years ago

Change across utilities is imperative to tackling climate challenges

The 2050 net-zero target deadline will only be met through significant changes in behaviour and a focus on collaboration, according to Denise Massey, managing director of the Energy Innovation Centre.

6 years ago

Utility Week Awards 2019 – winners’ review

See who triumphed at the Utility Week Awards 2019 in our dedicated winners' review.

6 years ago

SSE CEO: Government needs ‘world-leading net zero roadmap’

Alistair Phillips-Davies says the next parliament will be critical in setting the UK up for net zero success. He adds that the government needs a "world-leading net zero roadmap".

6 years ago

Ofwat: Firms could lose as well as gain from CMA referrals

The director heading up PR19 has defended the regulator's “tough and proactive” final determinations and insisted "we are happy to take any challenges through the CMA process".

6 years ago

Ofgem minded to allow Ovo claim for £13m in SoLR costs

6 years ago

Yu Group signs exclusive trading agreement with Smartest Energy

6 years ago

Ofwat closes gap with Thames on PR19

The regulator has published its long-awaited final determinations on PR19, in which it has conceded to significant compromises with Thames Water but stayed firm in the face of opposition from several other major players in the sector. Utility Week looks in depth at the responses to each company and how much of a dispute remains.

6 years ago

iSupply to pay out £1.5m after breaching price cap

6 years ago

SES benchmarks biodiversity

SES Water has set out its ambitious plans to be the first water company to gain biodiversity benchmarking from the Wildlife Trust, at three of its sites

6 years ago

Breaking Ground: The latest projects across the sector

Utility Week takes a look at some of the projects happening around the sector. The include network upgrades in England and a hydro electric plant in Scotland.

6 years ago

Dignity at work in energy

Prospect is launching a dignity at work charter with targets to track real progress – not just warm words – towards establishing a culture of respect and engagement in the energy sector.

6 years ago

Integrate systems to beef up security

Cloud computing, analytics and ERP can be employed to give you a holistic view of your organisation’s security.

6 years ago

Butler to retire as South East Water MD

6 years ago

Challenging times for challengers

6 years ago

Ofgem should make basic customer service a ‘top priority’

Citizens Advice has released its latest star ratings table in which it ranks suppliers for customer service. The consumer champion found that issues with billing made up the majority of complaints.

6 years ago

ST sets out social purpose agenda

Severn Trent has set out what it plans to do to reignite trust in the water sector by making social and environmental pledges. In a social purpose report it promises to improve transparency and perceptions of fairness for its customers and stakeholders

6 years ago

Osaka investment values Igloo at £45m

Igloo announced Osaka Gas was investing "up to £20m" . The challenger energy supplier's CEO said his company was looking to expand into the heat pump market.

6 years ago

It’s time to build a smart energy network ecosystem

6 years ago

Osaka Gas takes £20m stake in Igloo Energy

SES Water backer, Osaka Gas, has taken a minority stake in Igloo Energy, which has 85,000 residential customers. The firm said the investment would help fast-track the development of its home services arm.

6 years ago

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