Company strategy

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Tougher rules for a tougher market

The energy market has seen a number of supplier failures in the past two years. Following the publication of Citizens Advice's star ratings table, its senior policy expert looks at the progress of their previous demands for better customer service.

6 years ago

Outfox the Market rapped by ASA over misleading Facebook advert

The ASA has ruled Outfox the Market posted a misleading advert on its Facebook page. The supplier was claiming to be the cheapest on the market.

6 years ago

Remote smart meter switching sees threefold rise in 2018

Ofgem's annual vulnerable consumers report expresses concern that suppliers may be remotely switching smart meters to prepayment mode to collect debt inappropriately and without the customer’s active choice.

6 years ago

Nabuh Energy ranks bottom of Citizens Advice star ratings table

Citizens Advice's latest rankings of 39 suppliers has shown "there is still a big gap between those firms who provide an excellent service to consumers, and those who are letting people down"

6 years ago

Sembcorp combines energy businesses under one brand

6 years ago

Gemserv launches platform to streamline code management

6 years ago

Eon/Npower: A view from Germany

What does Eon's acquisition of Innogy mean for the business in both Germany and the UK? Andrew Mack, the former head of strategy at Ovo and now CEO of German green energy supplier 4hundred, gives his view. He also discusses the fate of the UK's biggest suppliers, describing them as five tankers struggling to re-orient.

6 years ago

Eon and Ovo: A tale of two deals

Utility Week contrasts two very different approaches and reactions to deals featuring big six suppliers, which were confirmed within days of each other.

6 years ago

Auriga hits milestone of helping two million vulnerable customers

Auriga, a public benefit entity, offers financial help, advice and grants via its partnerships with charities, utility companies, local authorities and the NHS. It manages the charity trusts for Severn Trent, United Utilities and Thames.

6 years ago

Great minds think together

Northumbrian Water chief executive, Heidi Mottram, talks to Utility Week about the success of the company’s tie-up with Anglian Water to create Innovate East - and how collaboration is key to breaking the mould.

6 years ago

Breaking Ground: Hinkley milestone, UKPN Services Manchester Metrolink work and South East Water diversion

This week EDF announced a milestone development at its Hinkley Point C nuclear plant. Utility Week takes a look at this and other projects happening around the sector.

6 years ago

Raising awareness for change

6 years ago

Find out more about Utility Week membership

6 years ago

Ovo Energy pledges to halve customers’ carbon footprints by 2030

6 years ago

Deal reached to extend RTS scheme

The radio teleswitch service currently allows 1.4 million customers to access off-peak energy tariffs. However, the funding of the service has been the source of a lengthy debate.

6 years ago

Ofwat praises Anglian but penalises Thames

6 years ago

Ofgem reveals 76 ‘qualifying’ whistleblowing disclosures

The energy regulator has released its second annual whistleblowing report. Last year 79 disclosures were accepted for investigation.

6 years ago

EDF signs new EV co-operation agreement with Nissan

The two companies hope to promote the use of EVs in several European countries, including the UK. A similar agreement was signed in October last year.

6 years ago

Expert view: A whole system approach will improve energy system resilience

Mark Livingstone, Director, Navigant To deal with these mounting pressures, it will be important to

6 years ago

Yu Group ‘resets’ business following poor performance in 2018

Yu Group, which owns Yu Energy and Yu Water, has 'reset' its business after issuing a profit warning last year. It has released its H1 2019 results today.

6 years ago