Company strategy

Hull project brings industry and community together to tackle water resilience

As the clock ticks down on another AMP cycle, the weather turns colder and political

View from the top: It is time for fundamental reforms to the energy codes

Anyone who follows the energy sector closely will know that it is going through unprecedented

Minimising the risk of procurement litigation

In a world of ever-decreasing budgets, challenges to regulated procurements are, unsurprisingly, on the rise.

The key to five star customer service

The recent row between app-based energy provider Pure Planet and Citizens Advice has concentrated attention

Octopus announces drop in SVT prices

Renewable energy supplier Octopus Energy has announced it is reducing the cost of its standard variable tariff (SVT) from 1 May as a result of falling wholesale costs.

Electralink launches energy market data hub

ElectraLlnk has launched a new platform which provides the energy market with access to a single catalogue of products, services and solutions.

Research body awards £51m to four smart energy pilots

‘Move over Brexit, low-carbon energy system is the challenge’

As someone who is responsible for a significant amount of investment in electricity interconnectors that

Yorkshire Water customers pledge to stop flushing wipes

A campaign by Yorkshire Water to tackle the growing problem of wet wipes blocking sewers saw more than 99 per cent of Leeds residents who previously flushed wipes vow to change their ways.

Eversmart Energy confirms it met Renewables Obligation

Eversmart Energy has announced it has now paid all of its remaining Renewables Obligation (RO) payments after it failed to meet the original and extended deadline last year.  

Offshore Wind Growth Partnership seeks chair and directors

The newly-announced Offshore Wind Growth Partnership (OWGP) is searching for a non-executive chair and two non-executive directors to take places on its board as part of the recently unveiled offshore wind sector deal.

Quarter of UK consumers feel no loyalty to utility providers

A report published by ELLO Media has indicated that 26 per cent of UK consumers do not have a sense of loyalty for their energy provider. Nearly half, 47 per cent, believed that they gained no benefit from showing loyalty to a brand.

SSEN launches Transition project website

Scottish and Southern Electricity Networks (SSEN) has launched a website to promote its transition project which seeks to inform customers of the changes required to deliver a network “fit for the future”.

Business Stream not entering race for Aquaflow’s customers

Water retailer Business Stream has confirmed to Utility Week that it will not be putting itself forward to take on the customers of failed Aquaflow Utilities.

Spread a little customer happiness

Utilities could, and should, empower frontline staff so they can listen to customers and offer