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Ex British Gas CEO: Be bold to help vulnerable customers

Ex British Gas CEO: Be bold to help vulnerable customers

With inflation stubbornly high and energy bills continuing to soar, many households are still feeling the financial squeeze. Writing for Utility Week former British Gas chief Ian Peters explains how different forms of data can be used by companies to help the most in need. Peters, a strategic adviser to data and analytics consultancy Sagacity Solutions, says its time for the energy sector to be bold and truly demonstrate its commitment to its most vulnerable customers.

2 years ago

Ministers urged to give fuel poor £1k this winter

2 years ago

Ofwat outlines possible C-Mex changes for PR24

2 years ago

Thames knock-on effect hurts listed water firms

2 years ago

Kraken licensed to first-ever broadband provider

2 years ago

Water Industry Awards 2023 Winners’ Review

2 years ago

DWI backs tighter regulations to avoid complacency

2 years ago

Looking back to the future

2 years ago

Thames top team denies bills will rise

The newly-installed leadership team at Thames Water has promised a parliamentary committee that customers will not face higher bills due to the company's financial troubles. The interim CEOs and new chair Sir Adrian Montague spoke out on nationalisation, the revolving door between regulator and regulated and the reasons for Sarah Bentley’s departure.

2 years ago

Unlimited fines for CSO spills confirmed

2 years ago

Thames explains £250m investment discrepancy

2 years ago

Pennon acquires solar sites

Pennon has acquired three solar PV generation sites that will add around 95GWh of renewable energy to the company's portfolio. This equates to 40% of Pennon's electricity usage as it works towards a target of 50% renewable self-generation as part of net zero ambitions.

2 years ago

ENW and UKPN join forces to combat fuel poverty

2 years ago

Water beats national average for customer satisfaction

2 years ago

Time to end the binary debate about utilities ownership

2 years ago

Thames Water results: Five things we learnt

Thames Water has published its eagerly-awaited annual results, following a fortnight of speculation about its financial health. The headline figures show revenue grew by 4% to £2.3 billion during the past year but EBITDA dropped 3% to £1.1 billion. Also within the 183-page document were revelations about bonus payments, environmental provisions and shareholder commitments.

2 years ago

Thames Water overhauls bonus structure

2 years ago

Weekend press: Ofwat faces criticism as water sector crisis deepens

2 years ago

Ovo and EDF urged to waive ‘unfair’ exit fees

2 years ago

Consumers want higher standards of water service

2 years ago

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