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The regulator has opened compliance cases into First Utility, Ovo Energy, Utilita and Scottish Power after carrying out its bi-yearly complaints handling survey.
7 years ago
The poorest customers could end up paying more for their energy bills following the introduction of the government’s price cap, Alan Whitehead has warned.
Newquay-based Global OTEC Resources has received a £140,000 grant to help develop the company’s concept
The energy giant said the incorrect details were displayed for approximately 45 minutes, during which time 140 people selected it.
Northumbrian Water is working with Newcastle University on a virtual system, which could help protect people and the environment during an incident.
France-based utility company Engie has signed its first ever white label contract with a local authority in the north west of England.
Research conducted by Citizens Advice has found many customers on legacy time of use energy
The regulator wants the supplier to "cooperate fully" in the trial, which it says could help thousands of customers save hundreds of pounds by switching to a better deal.
The UK could massively cut both carbon emissions and investment in new generation plants by using domestic boilers as "mini peaking plants", according to new research.
Yorkshire Water has been fined £733,000 and ordered to pay costs of £18,818 after a worker suffered fatal burns during a job in Tadcaster.
Network operators in Northern Ireland and the Irish republic have responded in the wake of Storm Ali, which claimed the life of a Northern Ireland Water contractor on Wednesday last week (19 September).
The figure of 64 per cent leaps to 100 per cent amongst energy retailers, energy generators and non-domestic water retailers, and to 75 per cent among domestic water wholesalers, according the findings of Utility Week’s annual CEO Insight research this year carried out in association with Economic Insight.
Civil engineering and infrastructure specialist Barhale has announced it has been awarded the £9 million main civils package at Barn Elms Sports Centre work site in Richmond, part of the Thames Tideway Tunnel (TTT) project.
Consumer protection regulations should be urgently updated and extended to households which want to exploit new flexibilities thrown up by the evolution of the energy market, suppliers have urged.
Toshiba is holding discussions with asset management giant Brookfield about taking its stake in the troubled Moorside nuclear project.
In a highly competitive market how do companies ensure their brand stands out? Utility Week talks to seven energy utilities about their strategies for developing trust and differentiation.
"There must be a balance between promises made and promises kept when it comes to energy branding"
Davenport, who was awarded an OBE for services to renewables in 2013, founded Good Energy in 1999. She has since been appointed to the board of the Natural Environment Research Council and most recently to the board of Innovate UK.
Southern Water, Bristol Water and SES Water have all been warned to improve their customer service and will be required to show what action they are taking to reduce complaints.
