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It’s been a terrible year for Npower

It’s been a terrible year for Npower

It’s been a tough year for all the big six energy suppliers, but for Npower it has been disastrous. Will Collin looks at what went wrong and lays out what it must do to rejuvenate its brand.

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Water companies must add value to get ahead of the crowd

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Comment: Repairing the Npower brand

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Why Outage Intelligence is no longer a nice to have

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JV a smart solution to water market opening

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Debunking myths surrounding early arrears outsourcing in utilities

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Energy suppliers could seek to muscle in on water too

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Telecoms is the right call for utilities

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The new face of debt recovery

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Growing pains of an independent supplier

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ECO uncertainty risks investment in social housing warns Spark Energy

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Is there a white label way for water?

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Restoring public trust in the utilities sector

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The Topic: TPIs spread the love

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Outsourcing is driven by customer service imperatives

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Separation strategies for market opening

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Event: Utility Week Live – Leadership is the showstopper

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Sponsored report: Thinking outside the box and going offshore

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Rebuilding trust: conflicts of interest and a vacuum in leadership

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Which? urges next government to apply ‘aggressive’ energy efficiency strategy

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