Company strategy

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Early price cap adjustment must come with additional support for customers

Matt Cole, former head of policy and customer vulnerability at Npower, who now heads the Fuel Bank Foundation, believes there will likely be pressure for an early adjustment to the cap this winter to reflect soaring wholesale costs. Cole told Utility Week that extra support must be available for vulnerable customers in the event of any adjustment. Elsewhere National Energy Action chief Adam Scorer said the latest rise could mean an additional half a million consumers will be at risk of fuel poverty, as well as an increase in preventable deaths.

4 years ago

Energy market sees triple supplier failure

4 years ago

August saw 16% dip in smart meter installations

4 years ago

SoLR tally for 2021 already exceeds previous five years

4 years ago

Yorkshire calls for WACC to be set independently

4 years ago

WPD CEO: National Grid shares our vision of the future

4 years ago

Shell Energy appointed SoLR for Green

Shell Energy Retail has been appointed as supplier of last resort (SoLR) to the customers of recently failed supplier Green. Shell, which already serves around 900,000 customers, will take on the 255,000 domestic and a small number of business customers.

4 years ago

Octopus takes on Avro’s 580,000 customers

4 years ago

CNG Group calls in advisors

4 years ago

Autoswitching service ceases trading

4 years ago

BEIS and Ofgem ‘should consider one-off price cap adjustment’

A one-off adjustment to the price cap or even quarterly caps should be considered by Ofgem and the government, an ex-big six boss has suggested. Former Npower chief executive Paul Massara was talking to Utility Week about the options he believes the Department for Business, Energy and Industrial Strategy (BEIS) and the energy regulator will be considering as part of the industry’s response to the influx of supplier failures following a spike in wholesale costs.

4 years ago