Company strategy

WICS: Regulation must be more flexible to meet climate goals

iSupply pays out after blocking almost 23,000 switches

iSupply Energy is to pay more than half a million pounds in redress after almost 23,000 of its customers were blocked from switching over an eight-year period. The company is in the process of being wound down after EDF Energy acquired its more than 190,000 customer accounts from the Swedish state-owned utility Vattenfall in March this year.

Ofgem postpones state of the market report

Energy regulator Ofgem says it is postponing the publication of its annual State of the Market report for this year due to the pandemic. In an announcement, the regulator said it has had to reprioritise its work load due to Covid-19.

London Power renews push to attract more customers

London Power says it hopes its “renewed communication push” will attract more customers this autumn, after signing up fewer than 4,000 in its first nine months of operating. In July the Greater London Authority said due to the pandemic it was scaling back its marketing plans for the supplier, which is powered by Octopus Energy.

Voices of the future: Generation net zero

In the final part of the series, Adam John speaks to the winners of the Young Energy Professionals awards about how their generation considers the net-zero challenge.

Sector faces leadership challenge in supporting staff

Increased emotional hardship on both consumers and customer service staff means the energy sector has a huge leadership challenge on its hands, the chief executive of the Energy Ombudsman has said.

Voices of the future: Tackling the diversity gap

In the third of a series of articles, Adam John speaks to the winners of the Young Energy Professionals awards about how to ensure greater diversity and inclusion in the sector.

Fletcher: Customer engagement must increase for PR24

Brearley: Ofgem must evolve to adapt to changing sector

Ofgem must undergo organisational changes to adapt to the ever-evolving energy landscape, the regulator’s chief executive Jonathan Brearley has said. In his keynote address at Utility Week’s Build Back Better forum Brearley outlined key ways in which the regulator plans to support the scale of change over the next few years.

Voices of the future: Lessons from Covid

The energy industry has laid the foundations for net zero but it is the next generation of sector leaders that will be responsible for ensuring the 2050 target is achieved. From shifts in energy demand to how we deal with vulnerable customers, Covid-19 has resulted in a number of big changes this year. In the second of a series of articles, Adam John speaks to the winners of the Young Energy Professionals awards and asks them what lessons they think will be learned from the pandemic

Introducing the voices of the future

The energy industry has laid the foundations for net zero but it is the next generation of sector leaders that will be responsible for ensuring the 2050 target is achieved. In the first of a series of articles, Utility Week talks to the five winners of the Young Energy Professionals Awards 2020 to gauge their views on everything from decarbonisation to diversity. We start with how young people perceive the energy sector and how this is changing.

A decade of rapid change: UKPN turns 10

UK Power Networks was formed in 2010 and since then has been part of a number of an evolution of the energy system, aimed at delivering clean power to customers’ homes. Leading engineers at the company share their views on what has changed - and what the next ten years is likely to hold.

Thames: ‘Growing PSR is getting the basics right’

Thames' priority services manager explains what the company must do to better understand the needs of its customers and to register 410,000 billpayers to its priority services by 2025

Engie launches net zero home retrofit solution

Energy services provider Engie has launched a whole house retrofit solution, a “one-stop shop” which will “decentralise, digitalise and decarbonise homes”. The company says its Engie Zero offering is designed to combat the threat posed by existing housing stock to the UK’s net zero goals.

Expert View: How open banking can improve the customer experience for utility payments