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Breaking bad news early: Setting the narrative
Following Ofgem's announcement it was to raise the price cap to its highest level yet, Utility Week looks into how the regulator went about trying to control the narrative. Such a significant increase heading into winter, especially considering the impact of the pandemic, was always bound to lead to heavy criticism. Yet a lengthy blog penned by the regulator's chief executive in the week leading up to the announcement may well have softened the blow.
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Offering a helping hand
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