Regulation
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Heat network fines must not be passed onto customers
Financial penalties and compensation paid by heat network suppliers for outages and regulatory non-compliance must not be passed on to the customers they are serving, the Heat Trust has urged. The body has also called for price protections for heat network customers, warning that without an “enduring equivalent” to the domestic energy price cap, the regulation of heat networks will be viewed as a failure in the eyes of consumers.
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