Regulation

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Ofgem and Ofwat warn firms about ‘intimidating’ debt collection activity

Ofgem and Ofwat warn firms about ‘intimidating’ debt collection activity

Ofgem and Ofwat have issued warnings to their respective sectors about how they expect companies to treat struggling customers, after identifying several areas of concern. A joint letter signed by both utility regulators, as well as the Financial Conduct Authority (FCA) and Ofcom, has been published via the UK Regulators’ Network (UKRN). The letter, issued as part of Debt Awareness Week 2024, warns of the difficulties still being faced by consumers as a result of the cost of living crisis.

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